ABOUT THE ROLE:
We are currently recruiting for a motivated, reliable and customer focused Account Manager to join our team .

Job Type: Permanent- Full Time.

Pay Rate: Up to £30,000 per annum depending upon experience. Company vehicle provided

Working Hours: 40 Hrs per week, Monday to Friday usually 09.00 Hrs to 17.00 Hrs, however you will be expected to work flexibly due to the various working hours of our Cleaning Operatives.

Start Date: Immediately.

Role Summary:
Interact with customers to gain a full understanding of client needs and deliver a service which exceeds expectations, thereby ensuring that our clients have a better day, every day. Responsible for ensuring all team members within remit are engaged and motivated, have a full understanding of contract service provisions and requirements to guarantee they deliver exceptional service standards in line with service level agreements and budgetary requirements.

Your responsibilities and Key Areas of work may include:

• Develop and sustain excellent customer relationships by working in close partnership with them and their team to ensure service delivery excellence at all times
• Proactively arrange and attend meeting with customers to review existing service provisions and identify new business opportunities
• Provide regular structured feedback to your line manager and other relevant team members
• Have a full understanding of costings of sites within remit and responsible for maintaining and updating costings in line with any required changes, e.g. annual increase of NMW, client cost revision request
• Review costs to ensure budgets remain aligned and on target and increase profitability
• Manage the service delivery ensuring a proactive and efficient service which is innovative and continuously improving
• Circulate information of any new service procedures to site team members and managers to ensure best practice Company wide
• Ensure monthly reports, audits and any other relevant documentation requested by clients or Tenon fm is produced and reported within defined deadlines
• Improve customer perception by devising systems to market and communicate any new legislation or change of practice to the client
• Ensure all site information is maintained and updated in accordance with Company procedures and Service Level Agreements
• Produce and / or assist with quotations for new service provisions and new sites
• Full oversight team members site attendance, resolving attendance gaps to ensure service continuity is maintained and responsible for processing monthly payroll for team members ensuring employees are paid right first time
• Lead and manager your team on all aspects of their role, Company policies and procedures to ensure that they clearly understand and take ownership of their area of responsibility, proactively respond to client requests to deliver an efficient and responsive service and performance manage as necessary

You will have had previous account management experience in a healthcare environment

ABOUT US:
Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

*** STRICTLY NO AGENCIES ***

The successful applicant will be required to submit a DBS Check.
Due to legal/contractual requirements, applicants for this role must be at least 18 yrs of age.

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