Excellent communication, and enjoy building a connection with both your colleagues and customers. Together with your team, you will gain the fundamental

Support and communicate with customers via email and telephone ensuring all queries are dealt in a timely manner, striving for positive outcomes.

Building appropriate professional working relationships, working in partnership with families advising and supporting parents in the care of their child(ren)

Experience dealing with the Financial and Furniture Ombudsman is highly desirable; Attends external training to maintain required knowledge and skills in

The role will involve operational and organisational management to ensure effective delivery of all PCN services as a key member of the PCN Management Team.