Reporting to

Branch Manager

Hours per week

40, Monday – Friday, 8.30 – 5.30

Job summary

To provide excellent customer service as the front-line contact with our customers in a fast-paced environment and to provide admin support to the Sales team, enabling the team to maximise sales and improve the customer experience.

Main Duties and Responsibilities

Admin Support to Sales Team

• General sales admin tasks

• Answering the phone and dealing as appropriate with general queries received via the switchboard.

• Providing POD (Proof of deliveries) to clients - Follow up with customers on purchase order status changes or delivery delays that might occur in the fulfilment process.

• Process payments for orders and follow up on payment discrepancies or billing disputes.

• Resolving courier issues (via Orderwise system and carrier portals) - Liaise with logistics partners to organize effective shipping solutions according to customer specifications including product packaging requirements& sizes/dimensions of shipments etc.

• Repackaging stock items where necessary

• Sales orders/quotes processing (via Orderwise system) - Handle inbound customer orders, answer customer inquiries, resolve customer issues, and provide product advice as needed.

• General customer service duties - Track customer orders from the order entry to shipment completion processes using various resources such as the company's database, communication tools (phone/email), etc.

• Customer returns and credit (via Orderwise system)

• Trade counter sales

• Updating price lists - Assist in product pricing calculation based on current market conditions/demand & supply dynamics to ensure appropriate margins are maintained.

• Help to create marketing collateral materials such as catalogues & brochures which include detailed product information & specifications along with associated images/illustrations etc.

• Maintain accurate records of customer data such as contact information, order history, preferences, invoices, and quotes.

• Ensure the branch manager is made aware of major issues.

• Develop and maintain relationships with customers by providing excellent customer service and support.

• Any other duties that may be required.

Key Skills /Attributes/Experience

• Prior experience of delivering a high level of customer service

• Great organisational abilities

• Self-motivated

• Excellent verbal communication skills

• Excellent interpersonal and communication skills

• Outstanding telephone manner

• Ability to be flexible and multitask.

• Ability to handle difficult conversations.

• Good problem solver

• Ability to work well as part of a team.

• Good level of IT skill

• Good level of numeracy

• Positive attitude and work ethics

• Ability to follow instruction and strict processes.

• Professionalism

• Good time keeping

• Adaptable / Versatile with a "can do" attitude.

• Consistently live our company core values.

Our Ideal Candidate

• Proven track record of outstanding work performance within administrative roles; prior experience with sales admin support roles is desirable but not necessary.

• ability to build strong relationships with customers through active listening & problem solving capabilities.

• High level of proficiency with basic computer applications such as MS Office Suite (Word/Excel) along with database management software solutions & email clients

• Aptitude for detail orientation; accuracy & precision when handling numerical data is a must.

• Willingness to stay abreast of market trends related to our products & services.

Job Type: Full-time

Salary: £19,066.00-£19,846.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Aldershot: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 01/03/2023

pixelaxiom.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, pixelaxiom.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, pixelaxiom.com is the ideal place to find your next job.