About Us

This is an exciting time in BA Cityflyer to join our Operations Control Centre as a Crew Controller. This role supports BA Cityflyer and BA Euroflyer flying programme from our hubs at London City and London Gatwick, to some of the most desirable European destinations. Our agile operation allows us to serve our customers with the premium British Airways’ service that makes us the nation’s flag-carrier.

We are British Airways’ subsidiaries, as a colleague you will experience a small and friendly culture where we know one another, and where you can create impact and value from day one. As part of the British Airways’ group you will benefit from working with colleagues who are experts in their fields and feel proud to work for an amazing brand.

If you think that we could be your next home carry on reading for details on the role, we can’t wait to hear from you.

About the Role

Reporting to the Operations Control Manager, as Crew Controller you’ll be responsible for supervising and maintaining the safe, compliant and efficient delivery of our crew rosters to support the Operations Controllers in delivering our punctuality promise. You’ll be responsible for coordinating mandatory & Company training requirements for all crew, managing the daily administration of rosters, organising crew travel and accommodation and on-going legality checks to ensure compliance with the Company flight time limitations scheme.

The Operations Control Centre operates 24 hours a day, 7 days a week and this role is 28 day rolling 12-hour day-shift pattern including days and nights.

About You

We're looking for someone with previous experience of managing crew rosters. Any experience within Crew Planning or Crew Training departments with knowledge of fatigue risk management principles would be an advantage. You'll need to be able to demonstrate an understanding of EASA.ORO.FTL and experience of working under your own initiative, to tight timescales, as well as being a supportive and effective team member.

Experience and Knowledge

• Knowledge of crew control and EASA FT
• Computer literate and demonstrated use of Crew Scheduling software
• Knowledge of MS Office applications
• Awareness of crew fatigue and Circadian Rhythm factors
• Knowledge of flight & cabin crew training requirements
• Sound commercial knowledge of the BACF operation
• Knowledge of AIMS Crew Management System
• Knowledge of Fatigue Risk Management System
• Proven experience in an airline Operations/Crewing
• Experience in handling the complexities of the operational environment, including crew union agreements, EU-Ops & FTL schemes
• Experience of making suggestions and implementing ways of improving efficiency and reducing costs
• Previous experience in Crew Training recovery/Crew Expiries.
• Knowledge of reservations system

Next Steps

If you are interested in finding out more or this sounds like the role for you – please initially proceed to the job description to check you can meet our essential criteria.

At BA Cityflyer, we are committed to creating a diverse and inclusive place to work where we can ALL be ourselves. We welcome applications from across our diverse communities to reflect our global business.

Please note that we no longer require applicants to inform us of current salary or salary expectations, so please leave these blank on the application form. We are in the process of having this removed from the process. All that we ask, is that you have read the salary banding and understand that any offer of employment will be made within the band and taking experience into account.

We reserve the right to close this vacancy earlier than the closing date should we receive a sufficient number of applications.