Business Analyst

Why Bink?

Our Vision: We are a FinTech company that are on a mission to transform the way people engage with loyalty programmes. Our unique offering will see us partnering with more and more Tier 1 banks. Combined with our own direct to consumer app offering, this means growth and heaps of career opportunity.

Our Technology: We are building a bank grade solution by applying modern thinking to product development and technology, and best of all, we are building something which has never been done before. We must move fast carefully, whilst operating within the constraints required to work with our bank and merchant partners.

Our Commercial Model: Bink has partnered with Barclays Plc and Lloyds Banking Group to deploy our technology & services in the hands of +27 million customers in the UK, and we believe we can build further scale by partnering with multiple players in the payments’ ecosystem to attract and onboard a multitude of merchants onto our platform and serve their unique loyalty offers through the mobile banking channels (currently Barclays, Lloyds, Halifax and Bank of Scotland).

Our Flexibility: Hours or location, we don’t mind as long as we all come together as a team regularly to keep the spirit alive.

Our People: We’re a big fan of talented people. We’re also a fan of loyalty and rewards. Put those together and you get a company who respects talent and recognises loyalty with some rather lovely rewards.

Your Learning Curve: We have amazing leaders, great tech mentors and experienced Engineers who you can shadow and learn from every day.

About the Business Analyst Role

Reporting to Navin Odedra, our Head of Business Analysis, you will be responsible for working in the Merchant product area, where you will help build and maintain our merchant/retailer integrations and our internal/external portal product.

You will help gather back-end and front-end requirements from internal and external stakeholders, using a wide range of elicitation techniques. A key function for the Business Analyst is creating user stories with clear acceptance criteria that will feed into the Development Team and supporting the team throughout the software development lifecycle.

What You’ll Be Doing as a Business Analyst

• Gathering requirements from internal and, most importantly, external stakeholders.
• Understanding external API documentation, alongside user journeys.
• Creating user stories with clear acceptance criteria.

• Presenting and updating user stories in refinement sessions.
• Working with your Product Owner to identify upcoming BA work required.
• Working cross-team to identify dependencies and remove blockers.
• Becoming a Subject Matter Expert in our merchant integrations, loyalty programmes, and portal product.

• New product development.
• System enhancements and system integrations.
• Utilising your solid technical understanding to identify any gaps, risks or issues.
• Supporting all projects end-to-end, from inception to delivery including Business Acceptance Testing.

Requirements for the Business Analyst Position

• Experience/knowledge of APIs.
• Experience working on back-end and front-end initiatives.
• Experience gathering requirements from external clients.
• Experience of all aspects of Requirements Engineering including considering all use cases are identified.
• Experience writing clear, concise User Stories with Acceptance Criteria in BDD.
• Experience of working with Scrum with a good understanding of the Agile software development lifecycle and how a BA contributes to this model.
• Ability to build and sustain positive relationships across the business.
• Flexibility and openness to taking on differing tasks within the Business Analysis department.
• Ability to multi-task whilst retaining high levels of quality output.
• Aptitude and willingness to learn current systems/services to become subject matter experts on required business areas.

Nice to Have

• Experience of using Postman or another API client.
• Experience of using Jira.
• Experience of User and Business Acceptance Testing.
• Knowledge of the Loyalty marketplace.
• Experience in working in the Finance/Payments sector.
• Experience of working in a start-up company.

Benefits at Bink

• Share Options – We want our employees to be truly invested in our business and be rewarded for the part they play in our success
• A company bonus scheme
• 25 days paid holiday, plus bank holidays and the option to buy/sell up to 5 days holiday
• Vitality Health Insurance, or Wellbeing Allowance, supporting your physical and mental health
• Automatic enrolment into Aviva private pension plan
• Enhanced family leave – 6 months full pay for maternity and adoption leave, 3 weeks full pay paternity
• Life Assurance and Income Protection, providing peace of mind for you and your loved ones
• Employee assistance programme
• Volunteering – 2 days per year to get involved in a cause you’re passionate about
• Flexible working, hours, location, we don’t mind as long as we all come together as a team regularly to keep the spirit alive
• Agile rewards, celebrating a job well done in a way that matters to you
• Free drinks and snacks at the offices
• Regular team events, hackathons, lunches, gaming nights, well-being activities & much more