Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card

Take responsibility for unloading packages to customers ensuring no damage to product, and following delivery procedures in terms of returns and signatures.

Flex into other areas such as new business, marketing, digital first, sales, and other business transversal initiatives as needed for change management and/or

Age UK politely requests no contact from recruitment agencies or media sales. At least 3 years Incident Management and Request Fulfilment experience; logging

Mental Health wellbeing programme including 2 paid days a year MH days off. Discounted food for yourself and up to 3 friends when not working.