Job Title Case Manager /Operations Expert

Location Birmingham

Corporate Title Associate

You will be responsible for ensuring that the client; business and production team are supported throughout the life cycle of an on-board. It is essential you have a strong Know Your Client (KYC), operational and control background to anticipate and identify issues upfront. Ensuring files are right first time by completing an initial review of the KYC file managing messaging to the business in a clear and concise manner managing daily Management Information and prioritisation will be a critical part of their responsibility.

What we’ll offer you

A healthy, engaged, and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid working arrangements with the opportunity to work in the office and remotely from home

• Competitive salary and non-contributory pension

• 30 days’ holiday plus bank holidays, with the option to purchase additional days

• Life Assurance and Private Healthcare for you and your family

• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

• The opportunity to support a wide-ranging Corporate social responsibilities (CSR) programme + 2 days’ volunteering leave per year

Your key responsibilities

• Detailed initial review of case files, identifying gaps in the front office submission to review new and existing regulatory and KYC requirements, understand the impact, and operationalise

• Responsible for ensuring that cases are prioritised and managed effectively and consistently in line with the agreed process and Service Level Agreement’s; ensuring that all aspects of delivery are running effectively

• Work collectively with the Front Office Periodic Review and Anti Financial Crime (AFC) function to ensure full transparency and improve turn-around times. Also dealing with senior stakeholder management across numerous business functions as and when needed

• Understanding of the risk associated with specific entity / client types and evaluating the case risk as a result

• Ability to understand complex AFC rules and interpret them well enough to apply to on boarding process. Thus, acting as a role model in relation to the values and beliefs and manages the function in line with internal policies and guidance and regulatory requirements

• Ability to deliver Key Performance Metrics to senior business managers. Ability to translate outputs into deliverables and actions. Ensure that the actions are followed through and measured

Your skills and experience

• Relevant experience in Client On-boarding processes and requirements

• Understanding of KYC, AFC, Foreign Account Tax Compliance Act (FATCA) and other regulatory requirements

• Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organisational, prioritisation, decision-making, and conflict resolution skills. Open minded, able to share information, knowledge and expertise with peers and team members

• Excellent communication skills, both written and verbal a second language will be preferred (German)

• Educated to bachelor’s degree level or equivalent qualification/relevant work experience

How we’ll support you

• Training and development to help you excel in your career

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards)

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.