Company description

Job Title: Claims Handler
Location: Remote
Grade: L8LGM
Salary: Up-To: £24,000 D.O.E.

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Claims Handler, you’ll join our exciting journey to fulfil our future vision. We aim to support the UK’s 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision.

This is the job

Here at the AA, our insurance department are recruiting a range of Claims Handlers across multiple teams including Recovery, Interventions, Fault and Liability. Our Claims Advisors put our customers at the heart of what we do by providing them an exceptional level of service, and are fundamental to the growth of the AA as they ensure professional and efficient management of all claims from cradle to grave!

What will I be doing?

You’ll have the opportunity to work autonomously, ensuring each claim is proactively managed. Keeping our customers updated your role will be to manage their expectations and provide an outstanding customer journey until the claim is successfully finalised.

As a confident communicator, you’ll be on the phone liaising with third party insurers to negotiate settlement of our claims. Using tactics to encourage the reimbursement of costs within a fast timeframe, you’ll need to be proactive and use a variety of communication methods, from telephone to email or updating our system. Attention to detail is key as you manage your own portfolio of claims and see them through to settlement, handling any disputes along the way, with a commercial view to settling the claims with high success. Day to day your role will look different, so resilience is key as you adapt to the variety of tasks that come your way

What do I need?

• Experience working within a customer facing role within the insurance industry
• Self- motivated
• Target driven
• Empathetic, assertive and diplomatic with customers
• Resilience

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career
• 25 days annual leave
• Free AA breakdown membership after 12 months, 50% discount in your first year
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution
• Dedicated Employee Assistance Programme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.