Job Detail

Collections Advisor

Collections Advisor

hiya!

Remote

Job ID : 6646715132534a4651594c596d46394d49513d3d

Job Description :

What will a typical day look like?

  • Communicating with customers via inbound/outbound Calls, SMS, Email and Livechat.
  • Reviewing accounts & negotiating resolutions with customers that have fallen behind on payments.
  • Processing payments and payment extensions.
  • Providing soft service troubleshooting advice for our products.
  • Negotiating account resolutions with your customer base.
  • Working towards key SLA's and KPI's.
  • Building, maintaining and enhancing the relationships with the customers.

Key Responsibilities:

  • Upholding our brand value at all times - 'Do the right thing'.
  • Working with our customers to provide a beneficial customer experience.
  • Demonstrating industry and regulatory standards on all interactions in order to deliver a positive outcome for both customer and business.
  • Using multiple internal software systems to manage customer accounts and updating records accurately after each interaction.
  • Handling sensitive calls with empathy, particularly relating to any vulnerable customers.
  • Adhering to company quality guidelines closely.
  • Responding to customer dissatisfaction and escalating issues as necessary.
  • Defining and developing opportunities to improve processes, procedures and a better service proposition to our customers
  • Ad hoc tasks as and when required.


Key Attributes and Experience:

  • Customer centric approach to service.
  • Clear communicator, both written and oral.
  • Basic numeracy, Literacy and computing skills.
  • Experience working in a customer service/collections environment answering inbound and outbound calls.
  • Ability to quickly build rapport with different customer personalities and types.
  • Confident decision maker, who works well under pressure.
  • Strong negotiation skills, with the ability to effectively control calls with customers, ensuring sympathy/empathy is exercised where appropriate.
  • Ability to multitask, organise and prioritise tasks according to current business objectives
  • Resilient and professional.
  • Energy and enthusiasm when working in a target driven environment.

Company Details :

Name : hiya!

CEO : Alex Algard

Headquarter : Seattle, United States

Revenue : Unknown / Non-Applicable

Size : 51 to 200 Employees

Type : Company - Private

Primary Industry : Computer Hardware Development

Sector Name : Information Technology

Year Founded : 2016

pixelaxiom.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, pixelaxiom.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, pixelaxiom.com is the ideal place to find your next job.

Details

: Remote

: 10.89 GBP HOURLY

: 92 days ago

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