At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners. Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to our Jet2holidays Travel Agent Partners who may require additional help to ensure customers Have a Lovely Holiday when booking a Jet2holiday in store.

What will you do in the role?

What are the key skills / experience you’ll already have?

The successful candidate will have you will have previous customer service experience within the contact centre or travel agent industry. A genuine passion for going above and beyond for our Trade Partners is required, along with excellent communication skills and the ability to work effectively in partnership with external partners. Previous experience in a remote/home based role would be beneficial.

Please be aware the start date for this role is 24th April 2023 and you will join us for 7 weeks training from this date.

This role is available on a full time (40 hours per week) permanent contract basis and your working pattern will include working a fixed shift basis – all of our shifts involve working 4 days in the week and 1 day at the weekend, with working hours between 08.30-18.30.

Although you will work within a team, this role is home-based and as such, the ability to be self-motivated and work well independently is crucial.

If you are successful, on joining us, we will provide a comprehensive virtual training and induction programme in order to give you the tools to perform the role, and ongoing training and coaching is part of our commitment to you.
We will also provide you with your computer equipment, however a key requirement of the role is that you must have a suitable working space at home, along with a high speed broadband connection. You must also be based in the UK.

What can we offer you?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!