THE TRAILER – THE ROLE

We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Westfield White City.

Vue Westfield London (White City) is the UK’s biggest and most technologically advanced, fully digital, 17 screen multiplex cinema. Located on the top floor of the Westfield complex, this first choice, premier film destination serves as our flagship site and has previously held premiers for Captain America 3: The Winter Soldier and The Avengers. We are easily accessible via White City bus station and Shepherds Bush over ground and tube stations, all of which are a few minutes’ walk away.

ACT 1 – WHAT YOU’LL BE DOING

As a Customer Assistant you’ll be responsible for a wide variety of duties across the cinema.

As well as delivering exceptional customer service you will help the cinema to meet daily sales targets by recommending films and up-selling our premium seating options and latest deals on drinks and snacks.

You’ll check tickets, replenish stock and work as part of a team to get each screen ready for the next film in record time, helping to keep the whole cinema clean and tidy so every customer can enjoy the Vue ‘big screen’ experience at its best.

ACT 2 – WHAT YOU’LL NEED

You’ll need enthusiasm, confidence, and enjoy working in a busy target driven environment where no two days are ever the same. Previous customer service experience would be beneficial but it isn’t essential as full training will be given.

THE FINALE – WHY YOU’LL WANT IT

Great training, a fun environment, unlimited free cinema tickets for you plus three guest passes per week, discounts on food and drinks and other discounts with high-street and online retailers.

There are also fantastic development opportunities for those looking to start a career.

THE CREDITS – WORKING HOURS

This is a part time contract; you’ll need to be flexible to work late evening and weekends (sometimes as late as 4AM).

Peak times for us are Friday to Sunday plus school holidays and we are able to offer additional hours during these busy periods.

Due to these hours, in order to be compliant with the Working Time Regulations 1998 candidates wishing to apply for this position must be over 18.