Customer Experience Advisor

Remote

£22,441.13

The Customer Experience Advisor is a key role within our NCS teams. You will be on the front line, delivering an outstanding level of customer service to young people, parents and guardians. You’ll be bringing exceptional listening, and able to accurately follow-up queries.

Day to day you’ll be responsible for contact from young people to help convert interest into sign-ups for our programmes using a consultative sales approach.

This role will be remote

What you’ll be doing as one of our Customer Experience Advisors

• Making outbound calls to potential young people and parents/guardians who have enquired about the NCS programme
• Convert interest from telephone enquiries, email and warm leads into sign-ups using a consultative sales approach
• Communicate with enquirers though a variety of mediums including phone, email and SMS.
• Promoting a positive view of the Ingeus’ Programmes and address any concerns raised by young people / parents or schools

To be a Customer Experience Advisor you will have

• Experience of working within a target driven environment
• Work experience within a call centre environment

NCS (National Citizen Service) exists to engage, unite and empower young people, building their confidence so they can achieve their dreams, no matter where they’re from or what their background is.

As Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance / Life assurance
• Up to two days each year dedicated to Community Giving (Volunteering)
• Eyecare vouchers with help to purchase new glasses
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Travel Season ticket loan
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance

Sound like something you can do? Great. We are waiting to hear from you.

Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. We’re purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at careers@ingeus.co.uk