Cotswold Cheltenham is looking for a Customer Experience Host/Receptionist.

Your role

We are looking for a Customer Experience Host/Receptionist to join our dynamic and talented team at Cotswold Motor Group.

As a Host, you will be focused on ensuring that each customer’s requirements are dealt with in an efficient and courteous manner to ensure the highest standard of customer care is reached.

Responsibilities:

• Greeting customers entering the business
• Ensure customer online leads are acknowledged and passed to the correct departments.
• Liaise with the relevant departments to ensure all customer enquiries are answered.
• Ensuring full, clear communication with customers to understand their needs.
• Answering and distributing inbound calls.

Working hours: Tuesday 8:00-6:00, Thursday 8:00-1:00 and every other Saturday 8:00-2:00.

Your profile

The successful candidate will have previous experience within a busy and demanding role and be able to quickly establish and build rapport with customers. Previous customer experience is preferable but not essential.

Rewards

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• Health & Wellbeing benefits
• Life Assurance
• Staff Discounts
• Employee Benefits including discounts on retailers, restaurants & cinemas
• Referral Programme
• Company Social Events