Customer Sales Advisor – English Speaker

Booking.com Transport Business Unit

We’re on a mission to make it easier for everyone to experience the world. Whether they’re heading straight from A to B or enjoying the freedom to go wherever their journey takes them.

We’re part of the worldwide Booking.com family. We speak 42 languages, our staff (in Manchester) come from all over the world, just like our customers. What brings us together is our love of adventure. It’s easy to be enthusiastic about a job that enriches so many lives on a daily basis, and our workplace reflects our diversity and global focus.

If you’re like us, you’ll love to help people. You’ll love travel and new life experiences too. Put these drives together and you get an international team who’ll take problems and turn them into solutions, increasing customer satisfaction and helping to grow our international business.

What you’ll be doing:

• Helping customers to book their worldwide car hire, giving a consultative, tailored solution to meet their travel needs.
• Handling customer objections positively and spotting opportunities to turn dissatisfied customers into happy customers.
• Looking for ways to upsell to enhance the customer experience and increase revenue.
• Most importantly, putting customers at the heart of everything you do.

What you need to do it:

• You’ll love helping people and have a real passion for making customers feel special.
• Written and verbal fluency in English.
• You’ll be target driven, competitive and money hungry.
• You’ll have a positive, motivated mindset that’ll help you deal with some tricky customer problems.
• You’ll take ownership of your work and will have excellent soft skills – including listening, motivating and communicating.
• You’ll be resilient, organised and committed.
• You’ll have a desire to work in a fun and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.

In return, we’ll provide:

• 25 vacation days (rising to 28) to go exploring
• Generous accommodation discount, so you can explore for less
• Bonus package
• Pension with up to 10% matched company contribution
• Huge learning and development platform tailored to you
• Shopping and leisure discounts through Perkbox
• Competitive maternity/paternity/adoption leave
• Flexible working, including working from home
• Wellbeing focus
• Mental health first-aiders and free support

We’re a proud employer that values inclusion and diversity at every level. We realise that nurturing an innovative and collaborative environment is essential to build a better future for our colleagues and customers.

We’re also thrilled to be part of Travalyst – a global initiative to make travel sustainable while securing destinations and local communities for decades to come.

So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.