Customer Service Advisor
Customer Service Advisor
Bailey Employment Services Ltd
Belfast, Northern Ireland
Job ID : 664671513253524f524948636e31644f4a413d3d
Job Description :
- Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group
- Complete telephony, digital and admin based tasks to service customer queries
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations
- Deal with customer data ethically and in accordance with the FSA requirements
- Demonstrate consistently Lloyds Banking Group values and behaviours
- Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
- Personally contribute to an environment where colleagues want to work and customers feel valued
- Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.
- Customer Service Advisors that join the company will be rewarded with a basic pay rate of £10.60p/h rising to £11.10p/h after 6 months.
- Potential to increase earnings by working overtime as well as an uplift in pay for unsociable hours after 8pm.
- Subject to qualifying criteria, Customer service advisors will be entitled to an Annual bonus as well as monthly Cash payments
- While the role is initially temporary there are genuine opportunities for career progression
- Initially you will be entitled to 28 days holiday per year pro rata, rising to 32 days holiday after you’ve been in the role for 12 weeks.
- Full training is provided
- ‘Early Riser’ Shift Pattern
- 35 hours per week
- Operating hours between 0700- 1700
- Maximum of 5 out of 7 days (over a Mon- Sun weekly period)
- Maximum of 4 weekend days over a 4 week period
- 8 weeks’ notice of confirmed shift pattern
Company Details :
Name : Bailey Employment Services Ltd
Headquarter : Melksham, United Kingdom
Revenue : Unknown / Non-Applicable
Size : 51 to 200 Employees
Type : Self-employed
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Details
: Belfast, Northern Ireland
: 10.6 - 11.1 GBP HOURLY
: Today
