Role: Customer Service Advisor
Salary: £22,000 - £25,313 per annum (salary offered dependent upon experience)
Location: We work in an agile way so you’ll spend some of your time in Crossways Business Park, Dartford and some of your time at home.
Contract: Full time, permanent
Who are we?
Moat is one of the top 30 housing associations in the UK with over 20,000 homes spread across South East London, Kent, Essex and Sussex and we continue to develop new homes at an impressive rate too. Our ambition is simple - to bring an end to housing need.
The role
As a Customer Service Advisor at Moat, you’ll be helping and supporting our customers, contractors, and suppliers at the very first point of contact.
From answering phone calls and webchats, to responding to customer emails, you’ll collaborate with all areas of the business to help customers receive the service and support they need; each day will bring a new challenge.
Our Customer Service Advisors work closely together as a team to provide the highest quality service to our customers, no matter their query. We believe there is a big difference between taking a call and listening to a customer, and we’re passionate about having the right people in the right places to ensure our customers are supported and listened to.
Having a positive, friendly, can-do attitude is a must, along with resilience and experience of providing excellent customer service. We offer a comprehensive training programme to equip you with all-round knowledge of customer service, our processes, and the housing sector, ensuring you have all the skills you need to best assist our customers. So if you have limited knowledge of the housing industry, don’t worry, we provide you with everything you need; you will just need to bring your friendly communication style and passion for delivering high quality customer service.
Our Customer Service Centre is open Monday to Friday between 8am – 5pm and you will receive working patterns within those opening times. Here at Moat, we have adopted agile working principles, this allows all our staff to work remotely for part of their week. Our Customer Service Advisors have the option to work from home 50% of the time, this encourages flexibility within the role, reduces travel time across the week, and allows you to have dedicated time in the office to socialise with your team and the wider business.
Want to know more about Moat? Check out our recruitment pack here: https://bit.ly/3TMoBsp
Check our social media feeds!
Twitter: @moathomes
Instagram: @moathomes
Follow the link below to hear more from our team on what they love about the job.
https://bit.ly/3ymLgBC
Your benefits
Check out our employee benefits on offer here: Our employee benefits: what we can offer you - YouTube
Interested in applying? We want to hear from you!
We are aiming for a start date of Monday 11 April 2023.
Please submit your online application by 11pm on 16 February 2023.
We're looking forward to reading your application!
Please note we may close this vacancy early if we have a high number of applicants.

Job Types: Full-time, Permanent

Salary: £22,000.00-£25,313.00 per year

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