Job Detail

Customer Service Advisor

Customer Service Advisor

Vodafone

Blackburn, England

Job ID : 6646715132534e4f514962636d56464b4a773d3d

Job Description :

Customer Service Advisor SVR


Role purpose:


Responsible for the provision of Best in Class customer service to all stakeholders, effectively managing customer concerns , professionally handling incoming and outgoing calls.


With us you will:


  • Manage the timely resolution of customer concerns
  • Assist in the monitoring of device status and problem solving to resolve device malfunctions at the first stage
  • Process personalised customer communications ensuring GDPR compliance
  • Update and maintain customer information and manage change of vehicle ownership
  • Deliver business processes to ensure service levels are achieved
  • Ensure procedures are followed so customer experience meets our business expectations
  • Manage customer and colleague expectations through good quality communication
  • Obtain subscription renewals through inbound and outbound calling
  • Process customer subscription payments and resolve failed transactions
  • Maintain a strong working relationship with vehicle suppliers and dealerships, manage the device commissioning process in conjunction with your peers
  • Actively seek support from within the VFAUK community to help achieve business targets and personal goals
  • Pro-actively suggest ways to improve service delivery
  • Participate in work based development activities as identified by yourself and your line manager


Apply if you have:


  • Previous experience of working in a service delivery environment is essential
  • Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
  • Attention to detail is essential
  • Ability to work under pressure and act decisively
  • Ability to communicate with members of the public and have the ability to defuse situations
  • A flexible can-do attitude and professional
  • Excellent communicator, written and verbal
  • Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
  • Ability to work with others to reach common goals collectively
  • Proactive and the ability to plan ahead
  • Uphold Vodafone Spirit Values

Company Details :

Name : Vodafone

CEO : Nick Read

Headquarter : Newbury, United Kingdom

Revenue : $10+ billion (USD)

Size : 10000+ Employees

Type : Company - Public

Primary Industry : Cable, Internet & Telephone Providers

Sector Name : Telecommunications

Year Founded : 1982

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Details

: Blackburn, England

: 19459 - 22665 GBP ANNUAL

: 23 days ago

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