Customer Service Advisor – Travel Claims

£21,500 - £25,500 per annum

Remote

Full training provided

• Are you looking for a new role where you can really make a difference to customers?
• Do you have natural empathy?
• Do you pride yourself on delivering first class customer service?

Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk and claims management services. We support over 5 million customers every year and 170,000 travel claims. We are expanding our Customer Service team and we are now looking for number of Customer Service Advisors who have natural empathy and a flair for making a difference to our travel customers.

As a Customer Service Advisor, you will assess customer claims against their policies to ensure that claims are quickly paid. To do this, you will enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Customer service experience is helpful but not essential as full training will be provided. We also offer fantastic opportunities for learning, development, and career progression.

Duties and responsibilities:

• Accurately assess and pay valid claims in line with policy terms
• Provide an empathetic approach for all our Claims customers
• Provide the customer with clear guidance to ensure that the claim process is first class

Experience and knowledge:

• Confident speaking to people on the phone
• Highly organised under pressure with good attention to detail
• Ability to multi-task - switching between telephone calls and customer emails
• Ability to apply logical rules
• Ability to convey information in a simple and clear manner
• A minimum of 2 years’ experience working within Insurance or Claims is essential

Salary and Benefits:

• £21,500 - £25,500 per annum
• 28 days including Bank Holiday’s and incremental holiday plan
• Fantastic opportunities for learning, development, and career progression.
• Contributory pension scheme
• Free Health Cash Plan worth £1700 per annum
• Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
• Annual bonus scheme
• Generous high-street perks scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Job Types: Full-time, Permanent

Salary: £21,500.00-£25,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Education:

• A-Level or equivalent (preferred)

Experience:

• Insurance or Claims: 2 years (required)

Work Location: Remote

Reference ID: CLA/REM

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