Customer Service and Admin Support Manager

Paying up to £40-45,000 per annum

Onyx Fire & Security – Crayford, DA1 4RQ

Job Type: Full-time, Remote

Reporting to the Service and Works Manager

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The role:

To support and assist in our client`s experience and to ensure feedback is implemented into the business along with supporting and assisting in the administration of delivering our services across our teams.

Key Responsibilities:

O Provide help to clients when required

O Working closely with our Service and Works Manager, ensuring there is a teamwork relationship between operations and customer delivery

O Provide assistance to admin staff using a customer focused approach offering support and training when required

O Supporting the daily admin function ensuring we are delivering a smooth client experience, assisting with any tasks or engagement as required

O Working closely liaising with other members of our management team improving communications and processes across the organisation

O Communicate professionally and effectively with clients by telephone, email, letter and face-to-face when required

O Investigate and solve client problems with the current solution, which may be complex or long-standing

O Ensure client feedback regarding our services is handled appropriately, then discuss possible improvements within internal management team

O Support, develop and educate the admin team to engage and assist with the client’s experience, you will do this through coaching and mentoring and leading by a good example

Skills, qualifications and experience required:

O Between three – five years customer service experience (ideally from a service provider industry background)

O Able to work under pressure and to tight deadlines

O Experience in coaching and mentoring

O Communication, well organised and structured

O Proactive attitude and solution driven

O Able to retain information and implement change

O Proficient in Microsoft Word and Excel

O It would be desirable if the successful candidate had experience in reporting software.

Benefits:

• 22 days plus Bank Holidays with an increment of one day per year up to a maximum of 25 days per annum for full time staff.
• Annual eye test and up to £40 towards glasses used for VDU (Visual Display Use).
• Amazon Birthday voucher
• Bi-monthly company events
• Company pension – auto enrolled after 3 months`
• Company phone
• Company laptop

Working hours:

• 8 hours per day – Monday to Friday 8.00am – 5.00pm

Experience:

• Customer Service experience: 3 years minimum (required)

Reference ID: ONX-JRCSASM/20

Expected start date:

ASAP

Job Types: Full-time, Permanent

Salary: £40,000.00-£45,000.00 per year

Schedule:

• Monday to Friday

Application question(s):

• At least 3 years customer service experience?
• Intermediate level in Microsoft packages?
• Previous experience of managing staff?

Work Location: Remote

Reference ID: ONX-JRCSASM/20

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