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Customer Service Assistant

Customer Service Assistant

Norfolk County Council

Norwich, England

Job ID : 664671513253524854494c586d46644a49513d3d

Job Description :

Permanent contract | £21,575 to £21,968 per annum (Scale D) | 37 hours per week | County Hall, Norwich

Norfolk County Council Customer Service Centre is looking for Customer Service Assistants to join our highly multi-skilled team.

We are based at County Hall in Norwich although work on a hybrid basis with most time spent working remotely.

Do you:

  • Enjoy being an ambassador for excellent service
  • Challenge processes to make customer experiences better
  • Get satisfaction from delivering a high standard of customer service
  • Enjoy using various resources to deliver the best and right service for your customer
  • Have a service improvement mind-set, wanting to make things better for our customers
  • Have good attention to detail and excellent data entry skills
  • Correctly use various systems including Customer Relationship Management (CRM) to collate customer information in a clear and concise manner

If you have answered yes to all of the above then we would love to hear from you!

Our Customer service centre is open from 9am to 5pm Monday to Friday. We respond to contacts for all services provided by Norfolk County Council, so no day is ever the same.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.

Before you apply see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.

Job Description and Person Specification

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

Closing date: 30 January 2023


We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

Company Details :

Name : Norfolk County Council

CEO : Wendy Thomson

Headquarter : Norwich, United Kingdom

Revenue : $100 to $500 million (USD)

Size : 5001 to 10000 Employees

Type : Government

Primary Industry : National Services & Agencies

Sector Name : Government & Public Administration

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Details

: Norwich, England

: 21575 - 21968 GBP ANNUAL

: 6 days ago

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