Analyse internal and external data including Customer Satisfaction & Net Promoter data, quality assurance data, complaints and contact driver trends to develop

Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management. Assist with staff on-boarding and off-boarding, which

Long-term consultative approach (not a sales environment). A discount on gym membership and access to the BUPA Employee Assistance Programme.

Communicates with customers by phone to update them of time of deliveries if there have been issues or changes to their estimated time of arrival.

You will have practical experience working within a higher education setting and/or with HE customers working within a technology/SaaS business role.