Customer Service Assistant

Location: Corby, Northamptonshire

Contract Type: Permenant

Hours: Full Time, 40 hours per week

Salary: Up to £23,900

Benefits: Health cash plan, contributory pension scheme, Life assurance after qualifying period, 25 days annual leave plus statutory holidays, Paid Birthday Day off.

This role is office based in Corby Northamptonshire and working hours are Monday to Friday 8.30 to 17:30.

Ultima Displays Ltd is the leading UK-based manufacturer and supplier of portable presentation and display equipment used at exhibitions, retail stores, and festivals and events to name a few. We are part of an international group and collectively, we represent one of the largest manufacturing and distribution groups in the display services market.

We’re looking for dynamic, forward-thinking people with an understanding of the importance of great service to help us to drive our business to the next level. We’re always looking for ways to improve and grow our brand and our support for our customers is integral to this. If you have the desire to drive great service and understand how important this is then we would love to hear from you.

This is a great time to join our business as we continue to grow and lead our market.

The overall purpose of the role

As a customer services agent, your overall purpose is to support Ultima Displays’ relationships with our customers. Your day-to-day role will involve selling our products, order processing, sales support, problem-solving, and managing customer complaints whilst proactively keeping our customers up to date.

Responsibilities

• Process orders acting as an advisory to our customers, including upselling, and cross-selling appropriate to customer needs
• Operate as the main point of contact with customers
• Progress the order through our order management system giving clear updates to the customer
• Manage client orders from end to end, ensuring all orders are on track and ready for production
• Acting as a point of contact for the Ultima brand, ensure you remain professional at all times
• Makes sure customers receive requested quotes, product information, and solutions in-line with department KPIs.
• Work with the Customer Services Manager and Sales Director to highlight challenges and any suggested improvements.
• Ensure SLAs are met for each customer.
• Manage and resolve RMA’s (returns, credits, complaints) to the agreed time frame.
• Ensure finance queries are raised and resolved where appropriate for your role

Key Skills and Qualifications

• A proactive mindset focused on providing excellent customer service
• Some knowledge of successful Sales and Service approaches
• Personable, professional, and conscientious
• Excellent communication skills with an ability to converse at all levels.
• Sound knowledge of Microsoft Office with a good understanding of Order Management systems
• A high degree of accuracy with an eye for detail
• Persistent with an ability to work to tight deadlines and Quality targets.
• Excellent planning, organizational, and prioritization skills.
• A flexible, positive, and resilient individual with a ‘can-do attitude.

Package

• Contributory pension scheme
• Life assurance after the qualifying period
• 25 days annual leave plus statutory holidays, plus paid Birthday Day off
• Health cash plan
• Employee discounts

Unfortunately, due to the high level of interest, it may not be possible to acknowledge every application.

No agencies, please.

You may have experience in the following: Customer Services, Customer Experience, Sales Executive, Outbound Sales, Internal Sales, Telesales, Livechat Service Management