We are currently on the lookout for enthusiastic, driven Customer Service Team Leader to join our expanding business. We are currently on the lookout for individuals who lead by example and take pride in developing their team into the best they can be.

The role.

You will lead a team of 12-15 agents, ensuring they are meeting KPI’s and targets. You will have monthly 1-2-1’s and provide development opportunities and career progression options to your team. You will ensure all agents are provided with the necessary coaching to deliver the best service possible to our customers. We pride ourselves in giving our customers world class customer service and our customers agree, we have over 180,000 reviews on Trustpilot, so we must be doing something right!

About you

You will be enthusiastic with previous experience working in a leadership role. It is likely that you will have lead and developed a high performing team. Improving your team’s capability and skills is what you do best. Not only will you have experience of leading a successful team, achieving your personal targets and goals but you will be passionate about ensuring every team member provides a first class service, leaving each and every customer satisfied with the outstanding service they have received.

You will also have hands on experience of using Microsoft tools, including Outlook and Teams.

Key Skills:

· Maintain a high performing team

· Coaching & Development of your team in upselling and objection handling

· Experience of being involved in HR procedures as and when required

· Exceptional communication and strong organisation skills

· Understanding and implementation of high compliance standards

· The ability to multi task & support throughout the day to day operations

The Package

• Career development
• Free gym membership (taxable benefit)
• Private Health Cover
• Discounted travel insurance
• Access to Perkbox from day 1

Our contracts would be offered on a full-time permanent basis, working 37.5 hours per week across the opening hours of our business: Monday - Friday 8.30am - 8pm, Saturday 9am - 6pm and Sunday 10am - 4pm.

If you have experience of working in a customer focused environment in a leadership capacity and want to be part of a people focused business then we would like to hear from you!

Job Type: Full-time

Salary: From £32,000.00 per year

Benefits:

• On-site parking
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: Remote

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