CUSTOMER SERVICES ADVISOR

We are looking to appoint a Customer Services Advisor to work within our busy Customer Services Department. We are passionate about delivering exceptional levels of Customer Service and are looking for candidates who share this desire. The role involves serving customers over the phone and in writing, responding to requests such as customer moves, processing payments and billing queries. The successful individual will work at all times in line with our values of Excellence, Future Focus and Integrity. Recent call centre experience is preferable.

Key Responsibilities

• Delivering an exceptional level of customer service
• Resolving queries at first point of contact
• Listening to customers, understanding their needs and providing tailored solutions
• Processing account changes, paying excellent attention to detail
• Undertaking some back-office administration tasks

Key Attributes

• Being passionate about customer service
• Ability to communicate effectively
• Have a positive can-do attitude
• Ability to work under pressure and multitask
• Strong IT skills
• Positive approach to Health & Safety

If successful in your application, you will be joining a forward thinking team which really places the customer at the heart of everything we do. You will have the opportunity to get involved in wider business activities, such as volunteering at community events, helping at the annual science fair and raising money for WaterAid. You will have the opportunity to influence our service to customers, suggest and implement improvements and develop personal skills.

For an informal discussion please contact Kim Rowe, Customer Services Supervisor on 023 9224 9325.

We are happy to consider flexible working arrangements. This can include alternative days / hours of work or work location. Please specify any request in your application.

We actively support equality, diversity and inclusion and encourage applications from all sections of society. The Company has a responsibility to ensure that all employees are eligible to work and live in the UK.

CLOSING DATE: 3 MARCH 2023

Excellence in water. Always. Committed to a sustainable future together.

Job Type: Full-time

Salary: £20,319.00-£22,920.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Application deadline: 03/03/2023

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