OneStream Software 2023 Internship Program (EMEA)

Position: Customer Support Intern EMEA

Location: Manchester (Hybrid)

Employment Type: Internship

Internship Dates: Monday 10th July 2023 – Friday, 8th September 2023, (10 weeks)

We are a financial software company, a leader in Corporate Performance Management (CPM) solutions for the world’s leading enterprises. We have created a unified software platform that provides a comprehensive and dynamic view of the entire enterprise based on a single source of truth for finance and operations. As a Microsoft Gold Partner, we offer our customers the ability to store their data using Microsoft Azure.

As an intern, you will have the opportunity to gain valuable insight and hands-on experience in the Corporate Performance Management (CPM) industry and Microsoft Azure.

OVERVIEW OF RESPONSIBILITIES:

Our industry leading Customer Support team is responsible for troubleshooting and resolving various OneStream product and SaaS related issues with our external customers. During this internship, you will be working with the OneStream product and Microsoft Azure, reaching from finance, cloud hosting, and every layer in between. You will become part of the technical collaboration within the OneStream Customer Support team and utilize it to deliver a world class customer experience. The ideal candidate will be an independent learner and be passionate about providing exceptional customer service and enjoy solving problems to make customers happy. We have a stellar reputation in this industry and seek others who wish to meet that challenge. It will be a challenge, a rewarding one. We are the do-ers.

This Hybrid position is primarily home based but expectations are that you will be in the Manchester office 1 day a week (which is based close to St Peters Square, M2 3NN).

You will be working closely and learning alongside the Customer Support Manager and their team of Customer Support Engineers during the Internship.

QUALITIES OF A SUCCESSFUL INTERN

Education and Certification/ Knowledge and Experience

• Studying towards or just attained a first degree in Computer/IT or Finance related subjects.
• Experience in using Microsoft Office 365.

Personal Attributes

• High degree of business acumen.
• Exceptional influencing skills.
• Strong oral and written communication skills.
• Strong interpersonal skills.
• Ability to maintain confidentiality.
• Strong ability in building and maintaining positive relationships.
• Highly motivated and self-directed.
• Proven ability to identify and resolve problems while maintaining professionalism.
• Able to work on a broad variety of projects.
• Adaptable to changing needs and situations.
• Ability to establish credibility and trust.
• Legally authorized to work for any company in the country where this Internship is located without sponsorship.

WHY YOU SHOULD APPLY

If you are looking to gain internship experience in an exciting industry, while working hands-on with a progressive software company on the cutting edge of technology, then this is the opportunity for you. Our internships run from July 10th, 2023 – September 8th, 2023, Monday to Friday, 40 hours per week with a competitive rate of pay.

Do you have a genuine curiosity and career interest within the area of Customer Support? . If this is something that speaks to you, please apply by submitting a copy of your CV, but most importantly tell us about your background and why you want to be our Customer Support Intern! Thank you for your interest in OneStream Software.

WHO WE ARE

OneStream Software provides an intelligent finance platform built to enable confident decision-making and maximize business impact. OneStream empowers Finance and Operations teams with insights to make faster and more informed decisions every single day. We unleash organizational value by unifying data management, planning, reporting, analytics, financial close and consolidation. All through a single, modern corporate performance management (CPM) platform designed to continually evolve and scale with your organization.

Our people are just as important to us as our customers, our culture is driven by our people and we want our people to feel inspired and empowered to deliver the best level of service to our customers, whilst also loving what they do and being an advocate of who we are and what we deliver.

We are a team in every sense of the word, everyone here is approachable and a real team player. You will thrive here if you are passionate about what you do, collaborative and results-driven.

OneStream is an independent software company with over 1,100 customers, 230 implementation partners and nearly 1,300 employees. Our primary mission is to deliver 100% customer success. To learn more, visit www.onestream.com.

OneStream Software is an Equal Opportunities Employer

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