Customer Support Specialist
Glasgow (Hybrid Working)
Competitive Salary + Bonus + Benefits

Are you an enthusiastic and energetic Customer Support Specialist looking for your next challenge and career progression within an expanding team?
If you want to work in a fast-paced role where you have all the training and support you need to succeed, then this could be for you.
What’s In It For You?

Daikin UK care about what they do and who helps them to do it, so they put great emphasis on rewarding their employees every step of the way. This includes:

• Highly competitive annual bonus.
• Comprehensive private medical and personal accident insurance plans.
• Employer contributions to pension.
• Investment in your training and development to encourage and support your career progression within the company.

What Will You Be Doing?

You will be the main contact for account support and customer service with Contractors in collaboration with Business Development role and help to drive sales and high levels of customer retention by delivering superior customer service.
You will:

• Act as the first point of support for customers and take ownership of enquiry resolution including making outbound calls to follow up.
• Liaise closely and work collaboratively with Business Development teams as required.
• Take ownership of providing an integrated customer experience across departments.
• Qualify, produce, and proactively following up daily sales and small VRV quotes.

The Ideal Candidate:

You will have the ability to build great relationships with customers, be very organised with the ability to multitask and manage several enquiries.
You will be confident in answering and making phone calls with a good background in customer service within an office environment.
Who are we?

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

Job Type: Full-time

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