Role: Customer Support Specialist

Location: TJ Hughes Head Office, Liverpool

Hours: Full Time 38.75 hours per week Monday to Friday

Salary: £21,000 per annum

Your role is primarily to assist customers with queries regarding products and orders over multi online platforms, dealing with customers’ problems or queries in a professional and efficient manner arriving at the best solution for both customer and the company.

· Delivering an excellent customer experience for their online customers via Email. Adhering to the department KPI’s for customer resolution timescales.

· Managing multiple online platforms including Amazon, eBay, Groupon, Wowcher, Wayfair, On-Buy, ManoMano.

· Handling customer escalations via the resolution centres, encouraging a quick resolution for the customer and adhering to any specific marketplace SLA’s.

· Completing customer cancellations and refunds within the specific marketplace timescales.

· Liaising with external suppliers and couriers, ensuring minimal issues and updating the customers with any delays or problems.

· Raising claims with couriers for any lost/damaged goods.

· Approve/deny refunds for customer related product issues, depending on each individual case.

· Monitoring feedback on all platforms, ensuring the business’s branding is portrayed positively online.

· Monitoring the payments from customers ensuring we prevent any fraudulent activities and respond to chargebacks through the appropriate platforms.

· Any other ad-hoc duties as required.

Skills Required

· Confident communicator with excellent customer service skills.

· Strong PC skills and a keen eye for detail

· Excellent typing skills – 50+ WPM

· Experience of working with online marketplaces

· Working knowledge of Microsoft packages

· Excellent team player

About Us

TJ Hughes is your value retailer. Trading since 1912, we are providing worldwide designer brands and quality goods at great value. We have been dedicated and evolved over the last ten years to meet the needs to all of our customers and 800 employees. TJs invests in training and developing our teams to ensure the highest levels of buying knowledge, accurate merchandising and customer service; from the point of order to delivery. Our exceptional team travel the world to source not only the essentials, but innovative and inspiring products at competitive prices. We have modernised the way our traditional high street department stores operate to succeed in an environment that many have found challenging in recent years. At the same time, we are now a fast-growing digital retailer across multiple online platforms, adding to the success of our retail business and setting strong foundations for further evolution. You will find our brands on the largest online platforms and marketplaces including Amazon, eBay, Mano Mano and on our own website tjhughes.co.uk

We are looking for talented and enthusiastic people who are passionate about retail and who want to be part of something exciting. We specialise in fashion, beauty, accessories and home, including electrical, home furnishings and seasonal; all aimed at providing our customers everything they might need at real ‘value for money’.

This is a fantastic opportunity for a positive ‘can do’ individual and we are looking for talented and enthusiastic people who are passionate about retail and who want to be part of something exciting.

If you feel you are the ideal candidate, then we would really love to add you to our team.

To apply please email your CV and covering letter explaining why you are the right person to join our team to our recruitment email address.

Job Types: Full-time, Permanent

Salary: £21,000.00 per year

Benefits:

• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Reference ID: HO/CSS

pixelaxiom.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, pixelaxiom.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, pixelaxiom.com is the ideal place to find your next job.