Dental Operations Manager
Dental Operations Manager
Bupa
London, England
Job ID : 6646715132535247524937656b464a4f4a513d3d
Job Description :
Dental Operations Manager
Bupa Health and Dental Centre - Canary Wharf (Crossrail Place) Unit 20, Level Zero, Retail Mall, 1 Crossrail Pl, London E14 5AR
Travel involved around Central London – Role is based across Multiple Clinics within London
Full Time Permanent (37.5 hours per week)
£46,000 - £52,000 per annum + 10% Management Bonus + fantastic benefits
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world
Role Overview
As an Operations Manager, you’ll be eager to continue learning and building skills while working with talented colleagues.
Responsible for the operational performance and delivery of all the dental services delivered in Bupa Health Clinics. You will have responsibility of the Dental Service Managers, providing the leadership, management, support and strategic development of services. To work closely with Bupa Dental Care and act as an effective conduit for the BHC service whilst promoting a patient centred culture. Delivering Key Performance Indicators, including financial, clinical governance and patient and employee satisfaction.
What you’ll do:
- Mentor Dental Service Managers, increase performance standards by setting relevant objectives and targets
- Identify the opportunities to enhance services by challenging existing working practices, leading to the creation of new or revised practice implemented in the business
- Drive commercial performance and cost saving of the Dental service line to achieve and exceed financial targets
- Create a regional and service line specific dental product strategy, with a focus on driving digital transformation.
- Work closely with Bupa Dental Care to align process and policy
- Monitor and improve Dental governance and quality to support CQC registrations
- Provide leadership and structure to engage with the Bupa Clinics Dental staff to make Bupa a great place to work
- Action escalated customer queries and complaints maximising the opportunities to create high levels of customer satisfaction and drive NPS
- To achieve key performance indicators of the department.
- To be a true champion for the Dental product within Bupa Health Clinics – driving support and change.
- To mentor Dental Managers to attain departmental performance standards by giving feedback and setting relevant objectives and targets. To create bespoke business plans for each centre with a focus on financial performance and NPS.
- Creating clear and targeted operational accountability for Dental Managers with set and measured local KPI’s
- Creating a performance management framework to support development and manage under performance.
- To create a regional and service line specific growth strategy, with a focus on Capacity v Utilisation.
- To create a clear approach to succession planning to minimise the business impact created by recruitment gaps.
- To proactively identify the opportunity to enhance service by challenging existing working practices, leading to the creation of new or revised practice implemented in the business.
- To inspire the wider dental team with a positive proactive attitude by providing a role model for the department and developing productive team working in terms of leadership and motivation.
- To fully understand the Bupa Health Clinics business, products and the services
- To fully implement governance and opportunity changes driven by BDC as appropriate.
What you’ll bring:
- Experience within customer services
- Experience within the Dental industry
- Evidence of successful KPI delivery
- Commercially astute and strong with numbers and data
- Previous multi-site management experience and leading teams
- Computer literate with good knowledge of Microsoft and Outlook
- Well-developed interpersonal and communication (written and verbal) skills.
- Customer Service Experience.
- Computer literate, with good working knowledge of Microsoft Office package.
- Judgement Skills: The Dental Operations Manager has to consider and demonstrate sound business reasons for decisions and possess well-developed analytical skills. They must provide honest, pro-active, accurate and timely feedback regarding performance, giving guidance and encouragement to develop potential. They must be able to make real time decisions, demonstrating sound business reasons and customer empathy
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in
Time Type:
Full timeCompany Details :
Name : Bupa
CEO : Iñaki Ereño
Headquarter : London, United Kingdom
Revenue : $10+ billion (USD)
Size : 10000+ Employees
Type : Company - Private
Primary Industry : Healthcare Services & Hospitals
Sector Name : Healthcare
Year Founded : 1947
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Details
: London, England
: 46000 - 52000 GBP ANNUAL
: 6 days ago
