We are looking to hire a personable dental receptionist to ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients. The dental receptionist’s responsibilities include entering patient information onto our data system, answering patients’ questions, and arranging referrals to other dental specialists. You should also be able to prepare billing statements.

The dental receptionist will play an essential part in our patient’s journey as they will represent our practice and will be the first point of contact for our patients. Therefore, we are looking for someone who is well-presented, well-spoken, driven and can deal with patients in a courteous and professional manner. Experience within the dental/medical setting is preferable but not essential.

Essential Requirements

• Excellent communication skills
• Professional yet caring telephone manner
• Ability to work alone and as part of a team
• Ability to remain calm under pressure
• Previous experience in a customer service role
• Sales experience
• Excellent IT and administrative skills

Duties will include:

• Greeting and welcoming visitors

· Use of software to appropriately carry out administration duties related to patient appointments and clinic including scheduling appointments

· Assisting patients to fill out information forms.

· Preparing patients’ charts and daily schedules for the dental staff.

· Updating patient records and documenting recent treatments and procedures.

· Scheduling follow-up appointments and providing telephonic reminders.

· Managing correspondence

· Carrying out requests from management as needed

· Cash Handling & financial Transactions, assisting with setting up patient payment plans

· Maintaining stock and ordering supplies

· Answering emails and sorting post

· Answering phone calls and transferring them as necessary

.

Standard Pre-employment Checks will apply.

Please send interests by email only.

Job Type: Permanet, Full-time

Salary: £9.00 - £10.50 per hour (dependant on experience)

Job Type: Full-time

Salary: £10.50-£12.50 per hour

Schedule:

• Day shift
• Overtime
• Weekend availability

COVID-19 considerations:
All staff required to wear PPE, temp checks on arrival. Covid forms. Common surfaces are santised reguarly.

Ability to commute/relocate:

• Burton-On-Trent DE13 8AA: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical Receptionist: 2 years (preferred)

Work Location: One location

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