• Accountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
• Lead visual merchandising coaching and upskilling of wider store team members
• Lead and deliver best in class visual standards each launch and campaign
• Support the Store Manager to deliver improved performance across other areas as required, driving KPI performance and delivering operational efficiency
• Support the Store Manager in the delivery of the Retail Plan and Store P&L
• Duty Manage the Store in the absence of the Store Manager as required
• Take full accountability for all line management and associated people activity of the Team Managers and Team Support Managers where applicable
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand

• Drive profitability and sales for their area through the delivery of the Retail Plan
• Leads both the visual team and wider team to deliver all VM and styling elements of every launch, ensuring consistent handwriting across the store appropriate to all areas
• Leads visual merchandising and styling updates for monthly newness launches including the handling of new lines
• Collaborates and influences Commercial and Operations teams to ensure delivery of Visual presentation standards and processesinlinewith critical path and understands and plans all required activity each launch
• Oversees ordering and implementation of all large format POS each season for all BU’s
• Accountable for ensuring that all the key looks are delivered each season
• Robust knowledge of the competition to identify visual and trading opportunities
• Plays an active role in store engagement / training requirements
• Supports the Store Manager to deliver and embed the business transformation plan and change initiatives
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Delivers great standards and service by setting clear expectations with direct reports and ensuring that they are clear with the part they play
• Responsible for ensuring the Team Managers are building the digital capability of their teams to sell through all channels
• Act on customer feedback to deliver improvement across the store
• Uses data and insight to improve visual execution, customer instore experience and drive performance
• Support the delivery of Plan A
• Regularly review individual performance of the Team Managers through quality conversations, managing underperformance where required and celebrating success
• Ensuring all line management and people activities are delivered in accordance with company process and policy
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps
• Deliver operational excellence to maximise product availability, minimise stock and cash loss
• Maintain a safe and legal store environment

• Successfully embeds change for lasting commercial impact and results
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
• Takes ownership and accountability for the success of their team
• Spends time coaching colleagues to accelerate performance and personal growth
• Recognises high performance and supports poor performers to improve
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
• Uses customer feedback and market trends to guideteamswork
• Helps teams understand information and business messages by actively seeking out opinions and asking questions
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

• Expert understanding and ability to deliver visual merchandising and styling across all BU’s
• Expert ability to execute windows to best in class standards and being able to adapt to varying environments
• Proven ability in leading the planning and execution of grid and environment changes as required each launch
• Proven ability to lead a high performing management team to deliver excellent visual implementation, customer service and KPI’s across the store
• Has a substantial understanding and up to date knowledge of commercial, operational and people processes and systems
• Uses all available data and MI (internal and external) to identify Visual, commercial, cost savings & customer opportunities to increase profit
• Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
• Strong knowledge of the legal requirements and accountabilities across the store
• Knowledge of our people policies and of driving and managing performance within a team
• The ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Great communicator and active listener who will inspire, share their knowledge and best practices with others
• Proven ability to plan and review across weekly, monthly and quarterly timeframes
• Proven ability to consistently deliver under pressure demonstrating high levels of resilience
• Ability to build and maintain relationships with key stakeholders across all levels of the business
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

• Customers
• Colleagues
• Store Leadership
• Wider Store Managers
• Support Centre
• Regional Leadership
• BIG

Central Milton Keynes, BUCKINGHAMSHIRE, ENGLAND;