Session Media is B2B Performance Marketing Agency. To support our company growth plans, we're looking for a Digital Account Manager to work with us & help ensure our clients get best-in-class service and deliverables.

You'll work closely with our SEO & PPC team to ensure an outstanding client experience while establishing and managing expectations, processes, and goals that enable our teams to provide the best possible results.

Responsibilities:

• Communicating weekly and monthly on key performance metrics
• Pitching fresh, innovative ideas
• Working closely with the Head of Operations on client and account development
• Ensuring clients are satisfied with our services
• Pursuing opportunities to improve their results with strategies that meet their individual business needs
• Giving feedback on client experience to managers and their teams aimed at continuously improving service levels and overall team performance
• Managing the communication between the team and their clients
• Understanding the needs of the clients and articulating those to the different teams whilst ensuring the relevant range of services is offered to the client

• Knowledge of SEO & PPC.
• Excellent written and oral communication skills being able to interact with different stakeholders
• Strong project management
• Experience in professional-client relationship management with a solid background in digital marketing (in-house or agency)
• At ease with presenting to both internal & external stakeholders
• Ability and confidence to anticipate and resolve client clients issues using feedback and data-analysis

The Package for Digital Account Manager

• Hybrid / Remote Working
• Private Healthcare
• 5% Pension Contribution
• £600 Phone Allowance (every 2 years)
• Your Birthdays Off
• Extra Day Holidays Added Each Year (up to 4 years)
• 1 Month Paid Sabattical (after 5 years of Service)