Candidates should have excellent written and communication skills, strong organisational skills and feel comfortable handling a large caseload.

Sales / telephone experience preferred for this position, flexible hours to suit someone looking for a full time position or part time to fit around other

Supports customers with complaints about administrative issues, working closely with internal stakeholders to resolve. Support following up on pending orders.

Secret Shopper a bonus which can add up to 1 per hour. Crew member of the month and quarter. 28 days paid holiday (pro-rata if you're part-time).

Employment in this role will be subject to National Security Vetting clearance and the passing of additional Bank security checks in accordance with Bank policy