Ecommerce Operations Manager
£50,000 – £60,000
Full Time
Remote Working

If you have a background as an Ecommerce Operations Manager, enjoy the flexibility of remote working, and would relish the challenge of helping a rapidly growing, award-winning, online eduction provider, we have the role for you.

The Job...

The Ecommerce Operations Manager will enjoy leading and motivating a team of around 10 people, whilst working towards improving process and productivity. You'll be key in the analysis and reporting of business performance and sales KPIs, working closely with the CEO.

You'll be responsible for:

- Managing staff time and productivity against agreed KPIs.
- Analysing operational data to create and present recommendations for strategic and operational changes and improvements.
- Weekly reporting to the CEO on business performance metrics and sales KPIs.
- Investigating customer satisfaction, ensuring the quality of customer service is of the highest standard, and reporting/resolving any customer issues.
- Handling team management including monthly one-to-ones with staff, setting tasks, and organising appropriate training.
- Identifying resource requirements and assisting with the hiring and onboarding of new talent to the business.
- Keeping on top of regulatory requirements, ensuring the business is protected and operating risk-free.
- Translating feature or process change requests into actionable tasks for completion.

About You...

If you're an experienced operations and customer focused manager, with a strategic and creative mindset, you'll be used to, and enjoy, finding solutions to day-to-day and longer term business challenges. The nature of the business means you'll need to come from an Ecommerce Operations Manager background.

Here's some of the experience you need to be able to demonstrate:

- A proven track record of managing ecommerce websites, including a good understanding and working knowledge of Google Analytics, email and social media platforms, and project management software.
- Strong project management and organisational skills.
- Leadership, collaboration, facilitation, and negotiation skills.
- Excellent people management skills, with experience of KPI reviews and performance management, across a multi-disciplined team.
- The ability to work independently in your home office environment, whilst also managing a group of engaged remote workers.

The Company...

This business is really going places; they've been awarded a place on a highly prestigious investment bank business growth scheme and there is scope for this position to grow, as the business grows, to Director level.

In addition to a competitive salary of £50k-£60k DOE, you'll also enjoy the following:

- Standard working hours are Monday to Friday, 9am to 5pm, allowing for a good work-life balance.
- Birthday off, plus an additional day off every year of service for 5 years.
- Pension.
- Annual bonus.
- Work from home.
- Career progression prospects to Director level.

Want To Apply?

We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV by clicking the link below.

Job Type: Full-time

Salary: £50,000.00-£60,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Experience:

• E-commerce: 5 years (required)
• Customer service: 5 years (required)
• Operations management: 5 years (required)

Work Location: Remote

Reference ID: 36882

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