Salary: c£35,000 depending on experience plus company bonus and enhanced pension scheme

Location: Remote

Hours: 40 hours per week, Monday to Friday

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way to take up an exciting ER Advisor role and join our experienced HR Services team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. If you take pride in delivering a first class customer and ER advisory service, this role will suit you perfectly.

It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

What will you be doing?

As an ER Advisor you will create and deliver an excellent customer service experience through a quality and professional first line ER advisory service to all UK employees.

You will provide general ER, policy and legislative advice. Working closely with colleagues in HR Services and Business Unit HR teams to ensure a seamless and effective service to all UK .

• Provide real time assistance to customers covering all first line ER queries, along with identifying when and where queries should be handed to specialist functions in ER and HR Services
• Work collaboratively with the other Business Unit HR and HR Services teams to enable cross-working and knowledge share for the benefit of all of our people.
• Be an employee policy subject matter expert, enhancing and providing solutions to current working practices
• Be a self starter, supporting customers on complex issues with an empowered approach to providing solutions
• Ensure that SLAs/KPIs are met, with a robust first time resolution rate.
• Coach managers and employees the employment life cycle processes
• Responsible for regularly reviewing working practices, redesigning for efficiency
• An innovative mindset with a passion for innovative developments to working practices.

What are we looking for?

• Previous ER experience
• CIPD level 5 or working towards
• Shared Services or Helpdesk experience
• Experience of working to tight and varied deadlines in a pressured environment requiring real time customer support
• Strong time management and efficient working practices with the ability to work off own initiative with minimal support with the ability to self motivate

Our promise to you

Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary, you’ll get an annual performance related Bonus, 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension, company share scheme and a range of employee discounts. Also to help you further, we provide mental health and financial support, so you can lean on us whenever you need to.

Apply today, so we can make a difference for generations to come.

Job Types: Full-time, Permanent

Salary: £35,000.00 per year

Benefits:

• Company car
• Cycle to work scheme
• Life insurance
• On-site parking
• Referral programme
• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay

Work Location: Remote

Reference ID: JR5374

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