Analyse internal and external data including Customer Satisfaction & Net Promoter data, quality assurance data, complaints and contact driver trends to develop

You need to be passionate about listening to customers, about communication with customers effectively and taking ownership of their query through to a

Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.

The role will partner with IT teams, business subject matter experts and project managers, and should build relationships across the Group and deal with

Manage cash and card transactions effectively according to company procedures. Deliver products safely and securely following company guidelines.