Job Purpose
To lead, manage and deliver high quality core operational services and processes across the College of MVLS, in alignment with the College strategy and University objectives. To proactively advise at a senior level, collaborate with colleagues and develop effective working partnerships with internal and external clients.
Main Duties and Responsibilities
- To lead on providing effective leadership and management of core College services in the provision of efficient and cost-effective support services within a developing collaborative culture.
- Take a leading role and have oversight towards the development and coordination of college infrastructure projects, working in partnership with University Estates & Commercial Services and Schools, NHS Greater Glasgow & Clyde. Act as Project Manager for specified infrastructure projects.
- Take a leading role and contribute towards reviewing and improving processes across the College, working in partnership with College Head of Business Change and Schools to ensure due diligence is supported through streamlined business processes to enhance effectiveness of service provision and identifying cost effective solutions.
- Working closely with the College Head of Facilities contribute towards supporting the development and implementation of complex operational management arrangements at the Queen Elizabeth University Hospital, including oversight of day-to-day operations of the Imaging Centre of Excellence; the Teaching & Learning Centre, jointly managed with NHS Greater Glasgow & Clyde, and support the infrastructure requirements of the Clinical Innovation Zone and its tenants, which includes Precision Medicine Scotland Innovation Centre, to ensure effective and cost-efficient operations to meet College needs.
- Provide effective leadership and management through direct line management responsibility for the Heads of Facilities teams and indirect management of over 50 staff in these areas, to ensure the provision of operational support activities are providing a cost effective and efficient service through creating operational plans and effective management practices.
- Manage and review all relevant financial budgets including those for Operations and Facilities to ensure accurate financial controls are followed in line with University Financial standards and identifying value for money solutions.
- Play a leading role to support the development and implementation of effective and efficient support functions for the Small Animal Hospital, Weiper’s Equestrian Centre, and Cochno Farm.
- Working in collaboration with the College Management Group, review, develop and implement space management policy and processes with regards to the College’s current estate
- Responsible for reviewing and developing service operational policies to ensure alignment with legislation and University regulations and compliance with Health & Safety requirements.
- To safeguard and ensure compliance in all operational areas of the College with all required legislative requirements and University policy including data protection, purchasing, financial and HR/Equality and Diversity.
- To contribute to the enhancement of the University’s international profile in line with the University’s strategic plan.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework level 9, 10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification) or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional experience in a management role(s).
A2 Demonstrable knowledge and exposure to a broad range of functional areas (e.g. service operations, finance and IT, and evidence of collaboration to deliver professional support services.
A3 Excellent understanding and experience of change management in a complex, matrixed organisation
Skills
Essential:
C1 Evidence of applying effective leadership and management within complex business challenges involving cross-functional collaboration.
C2 Ability to lead, manage, guide and support at all levels of the operation.
C3 Proven project management to deliver effective solutions and positive results on a range of complex continuous improvement and/or transformational change initiatives.
C4 Demonstrable ability to deliver complex, multi-faceted projects on time, to the required specifications and within budget
C5 Strong organisational skills with the ability to manage multiple high-value projects simultaneously in a matrixed organisation.
C6 Strong process management skills with the ability to deliver functional and cross functional continuous and transformational service improvements
C7 Strong customer service orientation and focus
C8 Strong financial management skills
C9 Outstanding written and verbal communication skills, demonstrating clarity and focus and the ability to influence, guide and challenge
C10 Strong negotiation and persuasion skills
Desirable
D1 Well developed, experience-based commercial awareness and knowledge which can be appropriately applied in a higher education environment.
**Experience
**Essential:
E1 Extensive experience of service operations management and leadership, with proven involvement in influencing strategic decisions and successfully implementing strategic initiatives.
E2 Experience of working with and influencing senior management
E3 Significant experience of leading and managing change
E4 In-depth experience of financial management, cost control and governance
E5 Experience of managing staff and teams at a professional level and across multiple sites
E6 Experience of delivering complex process improvements involving effective functional and cross-functional collaboration
E7 Experience of leading and managing complex projects using structured methodologies appropriate to their scale and complexity to deliver positive results
Desirable:
F1 Experience in working in a complex, geographically diverse, multi-site organisation.
Terms and Conditions
Salary will be Grade 8, £46,047 - £53,353 per annum.
This post is full time and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.