Head of Product- CAVU

• Department: Commercial
• Permanent/ Full time
• Location: based on site at Manchester Airport
• Competitive salary plus 11% pension contribution
• We are proud to be a diverse employer, and we welcome candidates from all backgrounds
• This role offers the opportunity to work for the largest Airport Group in the country, on unique projects, transforming the future of our airports

About us:

For airports, for partners, for people. We are CAVU.

Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, we’re striving to revolutionise airport travel, creating value for passengers and the businesses that serve them.

Our journey:

Our unrivalled knowledge of the passenger comes from our origins. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

Pre-book, online or in the airport, our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Why CAVU?

Our name is taken from the aviation, meteorology term, ‘Ceiling And Visibility Unlimited’ (CAVU), which designates the perfect flying condition, where the ceiling is more than 10,000ft and the visibility is more than ten miles.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

The Role:

Head of Product is a crucial role that spans all aspects of the business, identifying and coordinating the needs of the market, business, and Technology to develop a Product strategy that creates a competitive edge for the business.

This is a strategic role with responsibility for a digital product and line management responsibility of Product Owners who will be embedded in to the Tech teams. OKRs will be aligned to the objectives of the business with a spotlight on commercial outcomes.

You will develop a deep understanding of our products and through close working with product colleagues and business stakeholders will define and deliver a roadmap that delivers against ambitious business goals. With many stakeholders you will need to take a longer view with a clear and concise approach to building a product that meet the needs of our Customers, Airports and B2B partners.

• Product Vision, Strategy and Roadmap to deliver a world-leading secure and scalable digital product proposition.
• Establish P&L, forecasts and reporting to secure further funding and expansion of the Product team.
• Develop a deep understanding of capabilities and the needs of the Product teams and our customers to define and deliver long-term roadmap and incomes.
• Define and evolve commercial models to deliver a profitable and sustainable business
• Drive primary internal stakeholders to deliver challenging business targets
• Develop product launch plans ensuring the timely & successful deliverable of your products
• Establish agile ways of working and implement Hypothesises Driven Development approach
• Prioritise features based on potential business and customer value
• Define the opportunity and associated product requirements articulating this with passion to your development team and stakeholders
• Maintain a strong sense of focus on who the customer is and what they want / need, both current and prospective. Initiate research and user testing against your concepts and products to ensure they meet the customer needs.
• Own the validation & success criteria of all features within the backlog, to ensure what is being developed is right for the customer and the business
• Understand the commercial and business criteria that will determine success for the product team
• Ensure tracking and primary metrics are in place. Define and challenge what these metrics should be and present these with recommendations to key stakeholders.
• Work with marketing stakeholders to develop an effective marketing strategy. Clearly define your product to help ensure marketing effectiveness.
• Monitor customer feedback and performance to ensure products are meeting customer needs and expectations.
• Run pilot and beta programs to test hypotheses and reduce risk ensuring the right investment decisions and overall product success.

What will make you successful in this role:

• Experience in a product leadership role
• A track record of driving significant digital growth
• Passionate about delivering great customer experiences
• Excellent communication and stakeholder management including to senior management level
• Ability to understand the big picture to bring together a coherent viewpoint based on perspectives of stakeholders from different business areas
• Knowledgeable and promoting of great process, but focused on people
• An understanding of the challenges of developing an MVP
• Understanding of web development and back end technology and to work effectively and co-operatively with development teams
• Ability to manage to a budget, ensuring that key value is delivered within cost / timescales agreed

• Ideas generation and workshop leadership and facilitation to manage successful innovation
• Strong interpersonal skills and ability to work effectively in a team
• Capability to work in a fast-moving environment
• Ability to spot warning signs of potential problems and to problem solve to ensure successful delivery
• A good eye for detail, but focused on the quick rather than the perfect

Desirable skills and experience

• Recent experience in delivering platform services
• Booking and/or platform development and leadership
• B2C & B2B digital experience

What benefits can we offer:

What can we offer in return? Great benefits as you would expect from a business the size of MAG – in the shape of a competitive salary, bonus scheme and benefits package including 11% company contribution pension, car allowance, private medical scheme, free parking & subsidised public transport, 25 days holidays plus bank holidays and a huge range of company discounts.

Equal Opportunities & Reasonable Adjustments:

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such welcome applications from candidates from all diverse backgrounds.

MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com