Job Detail

HEO Operations Manager

HEO Operations Manager

Department for Work and Pensions

Leeds, England

Job ID : 6646715132535242516f44586e464e504a413d3d

Job Description :

Details

Reference number

268368

Salary

£34,173 - £34,971

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DWP - Work and Health Services - Universal Credit - Operational Delivery Leader within DWP

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Leeds Quarry House

About the job

Job summary

What are we offering?

Are you someone who strives to make a difference to people’s lives? If so, we would like to hear from you!

Do you have a passion for Public Service?

You will be at the centre of DWP’s front line operations helping to positively change people lives in our communities.

Job description

What you will be doing:

UC Operational Managers are responsible for coaching, leading and building the team to achieve national performance measures. They will achieve this by:

  • Creating an inclusive team environment, embracing different individual needs, views, and ideas.
  • Motivating, developing, and encouraging teams and undertaking regular performance reviews
  • Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.
  • Identifying priorities to ensure the delivery of your and others’ objectives.
  • Monitoring and improving the quality of the customer experience.
  • Suggesting continuous improvement ideas themselves and encouraging and enabling their people to suggest and implement continuous improvement activity and innovation.
  • A focus on building collaborative working relationships with internal and external stakeholders, partners and organisations to deliver excellent service.
  • Being an active member of the Senior Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.

Person specification

Key Criteria

What we are looking for

  • Strong leadership and excellent people engagement skills (Lead Criteria)
  • A driven, energetic leader who can improve quality and consistency.
  • Good communication and organisational skills.
  • Able to innovate and make sound decisions sometimes at pace.
  • Someone with honesty and integrity, who inspires confidence and loyalty.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Developing Self and Others
  • Managing a Quality Service
  • Communicating and Influencing

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

You will be invited to complete your application using a Personal Statement of 1250 words. In the event of a large number of applications we will use the Lead Criteria in the person specification section to initially assess your application at the sift stage. Candidates who pass the initial sift will be progressed to a full sift, or progressed straight to assessment/interview.

This will consist of a blended interview via Microsoft teams which will last approximately 40 – 45 minutes. Further details regarding the process will be included in the invite to interview.

Behaviours

  • Leadership
  • Developing Self and others
  • Managing a Quality Service
  • Communicating and Influencing

Proposed Sift and interview dates: 15th - 24th February 2023

Interviews 6th - 9th March.

The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.

Further Information

A reserve list may be held for a period of 3 months from which further appointments can be made.

New entrants are expected to join on the minimum of the pay band.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Find out more about Working for DWP

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.

Important

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

Who to contact.
If you have any questions about applying for this role, please contact: dwp.tcrrecruitmentteam@dwp.gov.uk

Security Information

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    HANNAH SPENCER
    Email :
    HANNAH.SPENCER@DWP.GOV.UK

Recruitment team :

    Email :
    dwprecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

Attachments

Success Profiles Candidate Overview

Company Details :

Name : Department for Work and Pensions

CEO : Peter Schofield

Headquarter : London, United Kingdom

Revenue : Unknown / Non-Applicable

Size : 10000+ Employees

Type : Government

Primary Industry : National Services & Agencies

Sector Name : Government & Public Administration

Year Founded : 1948

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