Company description

Elephant Rock Hotel is a boutique hotel situated in Portrush, County Antrim. The hotel boasts 18 en-suite bedrooms, along with a restaurant and cocktail bar.

About the role:

Elephant Rock Hotel is the newest addition to the developing seaside town of Portrush. With stunning sea views and immaculate interior design, Elephant Rock is an opportunity for budding hotel receptionists to demonstrate their customer service skills while hosting guests within the 18 bedroom boutique style hotel.

We are seeking to recruit dedicated and enthusiastic people to join our Front Office Team. This team is a central hub for the hotel, managing incoming and outgoing calls and reservations. Assisting guests with check in and check out, a knowledge of the local area is also important. We encourage everyone to bring their own personality and passion to work every day. You will be encouraged to improve and maximise your potential and we will support you along the way.

Job Description:

As a receptionist, you’ll ensure the smooth running of the front desk, greeting and dealing with all of our guests with the highest standard of courteous customer service

Job Description

• Check guests in and out of their rooms
• Build a good rapport with them during their stay, pre-empting their needs and actively trying to provide exceptional experiences
• Handle cash and complete your daily reception banking
• Handle switchboard calls and assist with reservations calls and emails
• Deal with guest queries and requests to maximise guest satisfaction
• Ensure effective communication within the team and with housekeeping for arrival and departure rooms
• Be aware of all events taking place in the hotel in order to advise guests
• Be a representative for the hotel

Essentials

• A strong level of written and spoken English is essential
• Previous experience is preferred
• Comfortable with use of computer systems
• Problem solving
• A good multi-tasker and team player
• A positive and friendly attitude
• Ability to work well under pressure in a fast-paced environment

Job Types: Full-time, Permanent

Salary: £8.50-£9.50 per hour

Benefits:

• Discounted or free food

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

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