Job Title: Hotel Receptionist

Hotel: Innside by Melia Manchester (M15)
Job Type: Full Time / Permanent

Salary: £20,254 per annum + variable commissions on upsells

Offering a fresh approach to hospitality Innside by Melia Manchester is our 4* lifestyle hotel with close proximity to the cosmopolitan shopping area and business district in Manchester City Centre. Boasting 208 bedrooms, 5 conference rooms, and a wellness suite complete with gym, sauna, and steam room, Innside Manchester is the perfect choice for both stylish business travellers and unique leisure guests.

Job Summary:
At INNSiDE, the receptionist is the first person to warmly welcome our guests, and therefore one of our most important assets. INNSiDERs are our local experts, who freely interact with guests to offer their insights and expertise on the best of the local neighbourhood. The receptionist provides an efficient and courteous service to guests, ensuring excellent customer care and intuition, anticipating our guests needs tailored to their stay.

What are we looking for?

• Experience in a similar role, ideally in a similar size hospitality environment
• Excellent and effective communicator, natural warmth and professionalism
• Problem solving and complaint handling skills
• Flexibility and adaptability
• Ability to use own initiative and work within department guidelines

Join our Company! Your Benefits include:

• A competitive salary and incentives
• Excellent discounts through our global My Melia Reward programme for you, your family and friends
• A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
• Perkbox, with access to 1000s of deals and discounts
• Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
• Lots of opportunities to develop and progress as part of our global family Melia Hotels International
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values
• Complimentary meals on duty

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to know more about what it's like to work with Meliá, follow us on:

INSTAGRAM - TWITTER - LINKEDIN - FACEBOOK

Job Types: Full-time, Permanent

Salary: £20,254.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Referral programme
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: One location

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