Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

The successful candidate will have a good understanding of waiting list processes, the monitoring required for this and the ability to support the achievement

Translate a deep understanding of our customers into products and solutions that drive significant customer value. O Contribution to Mastercard goals.

Youll require a balance of qualities: experience of dealing expertly with customer enquiries particularly on the telephone or by email in a confident manner is

Be available for any customer queries and resolve in a timely manner. Hold a high level of autonomy and accountability within a fast-paced environment.