In-store Virtual Sales Assistant
In-store Virtual Sales Assistant
Mulberry
Bicester, England
Job ID : 664671513253524851494c616d464e4c4a773d3d
Job Description :
If these are values you share, we would love you to join our team.
Be part of a central team delivering a professional, seamless and proactive service to Mulberry clients requiring information or assistance across a variety of topics and platforms. Resolve any issues to the satisfaction of all parties, reflecting the Mulberry values and integrity of the brand.
This is a permanent full- time position based in our Bicester store.
Duties & Responsibilities:
- Create a welcoming experience for all clients using the Mulberry brand values.
- Take ownership and responsibility for all client contact ensuring a swift response/ resolution.
- Respond to incoming correspondence in accordance with agreed procedures and standards across email, telephone, live chat and our social channels.
- Be proactive within the team and recognise workload priorities.
- Undertake ad hoc administrative duties as requested.
- Be aware of latest trends and movements within the fashion industry.
Team:
- Work collaboratively with all key stakeholders
- Participate in team meetings
Brand:
- Embrace and demonstrate the Mulberry values and behaviours
- Act as an ambassador for the Mulberry brand and exhibits passion in all aspects of the role
- Positively communicates about the Brand at all times
Skills & knowledge required:
- Must be self-disciplined with excellent organisational and prioritisation skills for ultimate efficiency combined with resilience and flexibility to stay calm and work under pressure in order to deliver excellent customer service
- Excellent communication skills, written and verbal
- Computer literate with excellent knowledge of MS Office
- An understanding of Social Media Platforms
- Works cooperatively and effectively with others in a team to achieve shared objectives
- Reliable, punctual and quick thinking
- Ability to multitask
- Displays strong interpersonal effectiveness
- Can identify and understand individual client needs, wants and expectations
- Experience in a luxury retail sales environment or Customer Services is advantageous
What we will do for you:
- Bonus
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop
Company Details :
Name : Mulberry
CEO : Thierry Andretta
Headquarter : Chilcompton, United Kingdom
Revenue : $100 to $500 million (USD)
Size : 1001 to 5000 Employees
Type : Company - Public
Primary Industry : Consumer Product Manufacturing
Sector Name : Manufacturing
Year Founded : 1971
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Details
: Bicester, England
: 19 days ago
