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In-store Virtual Sales Assistant

In-store Virtual Sales Assistant

Mulberry

Bicester, England

Job ID : 664671513253524851494c616d464e4c4a773d3d

Job Description :

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

Be part of a central team delivering a professional, seamless and proactive service to Mulberry clients requiring information or assistance across a variety of topics and platforms. Resolve any issues to the satisfaction of all parties, reflecting the Mulberry values and integrity of the brand.

This is a permanent full- time position based in our Bicester store.

Duties & Responsibilities:
  • Create a welcoming experience for all clients using the Mulberry brand values.
  • Take ownership and responsibility for all client contact ensuring a swift response/ resolution.
  • Respond to incoming correspondence in accordance with agreed procedures and standards across email, telephone, live chat and our social channels.
  • Be proactive within the team and recognise workload priorities.
  • Undertake ad hoc administrative duties as requested.
  • Be aware of latest trends and movements within the fashion industry.

Team:
  • Work collaboratively with all key stakeholders
  • Participate in team meetings

Brand:
  • Embrace and demonstrate the Mulberry values and behaviours
  • Act as an ambassador for the Mulberry brand and exhibits passion in all aspects of the role
  • Positively communicates about the Brand at all times

Skills & knowledge required:
  • Must be self-disciplined with excellent organisational and prioritisation skills for ultimate efficiency combined with resilience and flexibility to stay calm and work under pressure in order to deliver excellent customer service
  • Excellent communication skills, written and verbal
  • Computer literate with excellent knowledge of MS Office
  • An understanding of Social Media Platforms
  • Works cooperatively and effectively with others in a team to achieve shared objectives
  • Reliable, punctual and quick thinking
  • Ability to multitask
  • Displays strong interpersonal effectiveness
  • Can identify and understand individual client needs, wants and expectations
  • Experience in a luxury retail sales environment or Customer Services is advantageous

What we will do for you:
Competitive basic salary
  • Bonus
  • An enviable staff discount and exclusive access to staff sales
  • Pension Contributions & Life Assurance
  • Training and opportunities to develop
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.

Company Details :

Name : Mulberry

CEO : Thierry Andretta

Headquarter : Chilcompton, United Kingdom

Revenue : $100 to $500 million (USD)

Size : 1001 to 5000 Employees

Type : Company - Public

Primary Industry : Consumer Product Manufacturing

Sector Name : Manufacturing

Year Founded : 1971

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Details

: Bicester, England

: 19 days ago

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