Inbound Insurance Sales and Service Consultant
Inbound Insurance Sales and Service Consultant
Simply Business
Remote
Job ID : 6646715132534e4f516f4c616d31394b4a413d3d
Job Description :
We’re Simply Business
We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades.
We harness cutting-edge data ability, believe in experimentation, and build our own technology to deliver better experiences for our customers and employees. This means we’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.
If Simply Business sounds like the kind of place you’ll thrive, we’d love to hear from you
We’re looking for remote working Insurance Sales and Service Consultants to join the inbound team.
The salary for the role starts at £26,644.
You can increase your salary once every twelve months, with half-year reviews to £29,671 then £32,700 and finally £37,544.
The start date for the role will be 6th March 2023.
Here’s what you’ll be doing:
- take inbound sales calls from prospective customers who have generated quotations, either from one of our partners, a comparison website, or directly from our website
- take inbound renewals calls from existing customers, supporting them in a range of insurance policy renewals
- take inbound service calls to support existing customers with post-sales support, including policy changes, cancellations and general queries
- follow sales, customer services, and renewals processes through to completion, making sure card payment details and Direct Debits are completed accurately
- follow all compliance and quality standards, including FCA regulations and GDPR
We’re looking for someone who is:
- experienced in financial services or business insurance, and telephone customer services
- highly motivated and passionate about sales and customer services
- able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience for the customer regardless of the outcome of the call
- highly resilient and able to maintain attention to detail and focus while working independently
- adaptable, willing to learn, and open to change, understanding that processes and products will evolve
- strong in active listening, with the ability to recognise and understand customer needs
- computer literate with the ability to multitask across systems
A few more details about the role:
- this is a remote role, you’ll be working one day per month from our Northampton hub, subject to team needs
- we’ll provide all the equipment you need to work from home on the other days, you’ll need a broadband connection with a speed of 20Mbps or more
Our culture is inclusive and diverse
Our mission is to make Simply Business synonymous with fairness, belonging and inclusivity. We won’t be happy until we’ve created a truly inclusive culture – where every employee, whatever their background, role, or location, feels comfortable being their authentic self at work.
We all have a part to play – to learn more, to do more and to go further – in building this new reality that’ll be befitting of the diversity of the customers we serve. At Simply Business, we’re all in.
What are the benefits?
At Simply Business, our benefits let you balance life and work properly:
flexible parental leave – you can choose to take shared parental leave, plus we offer full pay for the first six months of your maternity leave and four-week fully paid paternity leave, subject to meeting the qualifying criteria- remote working – more of us are currently working remotely than usual, but longer-term you can balance working remotely with working in the office, giving you the opportunity to connect with colleagues
- mental health and wellbeing resources – we take your wellbeing seriously, giving you access to counselling (through our Employee Assistance Programme) as well as technology to support your mental health (through the Unmind app)
- paid sabbatical – two weeks off when you’ve been here for five years and four weeks off when you’ve been here for 10 years
- a dedicated learning platform – including a management and leadership programme – the platform lets you balance both work and life goals
And we compensate you fairly:
a competitive salary that reflects your experience, our pay policy and the market we’re in from your first day- the potential to earn an annual bonus based on business performance (those on commission-led roles will be rewarded monthly)
- we match what you put into your pension up to five per cent
- a health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)
- a generous holiday entitlement of up to 25 days annual leave, plus bank holidays
- life assurance of four times of your basic salary
- Smart Health services including unlimited access to a 24/7 virtual GP
- a flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership
These values are important to us and our people
- Learning
- Empowerment
- Authenticity
- Pioneering
- Simplicity
These all mean something unique to every person at Simply Business, but if you’re thinking about working here, give them some thought. They’re at the heart of our story.
Working here as we get back to normal
After working remotely for so long, we have a vision for how our people will work with each other now and in the future.
Every employee should have the choice and flexibility to work in a way that’s best for their job, their team, and their life.
We know that being together in person is usually the best way to get work done, which is why our offices will become ‘hubs’ that we expect our employees to visit every so often. That said, there’s no one-size-fits all solution, so all of our people and teams will find the rhythm that suits them best.
Company Details :
Name : Simply Business
CEO : David Summers
Headquarter : London, United Kingdom
Revenue : $25 to $50 million (USD)
Size : 501 to 1000 Employees
Type : Company - Public
Primary Industry : Insurance Carriers
Sector Name : Insurance
Year Founded : 2005
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Details
: Remote
: 26644 GBP ANNUAL
: 12 days ago
