1st Line Technical IT Support Analyst Windows 10/11, Office 365, Active Directory/Azure AD, Citrix, IOS/MAC, Service Now, MS Teams, VPN, Remote Support

We are seeking an IT Technician to work on a 2 year. Managing a variety of tasks/queries taken through phone calls, emails, portal queries (and other platforms such as social media) you will be the first point of contact / support for Internal Users. You will be responsible for basic and with experience more complex user issues ranging from simple password resets and access rights through to complex profile builds and connectivity issues. Following agreed procedures, you will take accountability and identify, prioritise, register and categorise incidents. Diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution Technical Skills required

• 2013/2016/Office 365
• Windows 10/11 (IOS and Mac OSX advantageous
• Experience using call logging system
• Knowledge of Citrix
• Active Directory / Azure AD. Adding/Deleting users assigning OU’s and access rights
• GPO
• MS Teams – Remote logon/ Support etc
• Citrix (preferred)

This is an excellent opportunity where permanent work will also present itself if you wished to move into a perm role.

Shifts available include Monday -Friday 730am -4pm or 8.30 - 5pm

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Salary: £24,000.00-£26,000.00 per year

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Coventry: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: ITTECHCOV

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