About Our Company

Based in Rackheath near Norwich, Seaglaze Group are a family-owned company that has been established for half a century. We employ 50 staff across our 2 factories, manufacturing high quality, bespoke products ranging from specialised glass to products for the boat building industry. For those who have a ‘can do’ and positive attitude we always look to develop our people and help them to succeed and progress within the Group.

About the Job

We are looking for a full time Junior Customer Administrator to support the Customer team in selling our bespoke range of products to new and existing customers within the Marine Sector. You will be one of the first points of contact for customers via the telephone and email and so will need to be confident, hold excellent written and telephone skills and have previous experience of a sales environment where you have provided excellent customer service. You will be working in a busy environment with others who understand the importance of dealing with leads and enquiries promptly and efficiently.

This role is office based and is 40 hours per week Monday to Friday; 9.00am to 5.30pm. Flexibility may be required around the times of trade and retail shows to prepare for the exhibitions.

Responsibilities

We have a range of products to select from; you will need to understand the customers’ needs and provide them with the most appropriate solution. Administrative duties will include the input of all quotes and orders, delivery enquiries and dealing with any after sales issues as well as liaising closely with production shopfloor to ensure customer orders are completed correctly and on time.

Qualifications / Experience

The ideal candidate would hold a minimum of one years’ Administration/Customer Sales experience, be a fast learner, able to retain information as there is a lot to learn and involves technical elements. You should also be good with IT technology as we have our own bespoke software. You should be able to manage your own workload and work as part of a team, be results driven to ensure divisional targets are achieved. Accuracy and attention to detail is crucial to ensure we get it right first time as the vast majority of our products are bespoke.

You will also need to be confident with basic maths as this role will require someone who is able to understand dimensions/measurements as well as 2 dimensional drawings. A ‘can do’ and positive attitude as well as problem-solving skills are essential. Marine industry experience is advantageous but not essential.

Salary & Benefits

Remuneration will be up to £22,800 per annum with a company pension being offered after successful completion of the probationary period

Next Steps

If you are interested, then please send your CV and supporting information for consideration. Please ensure you include the job reference XP1207 in the subject bar.

Job Types: Full-time, Permanent

Salary: £22,800.00 per year

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• How will you travel to work and how long will your commute take you?
• What appeals to you about this role?
• What are your pay expectations?
• What notice are you required to give your current employer?
• Do you have any pre booked holiday we would need to be aware of?

Education:

• GCSE or equivalent (preferred)

Work Location: One location

Reference ID: XP1207

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