• Answer customer queries through our live chat system, service mailboxes and social media platforms, whilst contributing to the delivery of an effective, efficient seamless frontline service.
• Ensuring exceptional customer service is provided to all customers, in line with the service department’s expectations.
• Achieve own performance expectation’s in line with the customer service departments KPI’s.
• Maintain accuracy within your work, by following the company policies and procedures.
• Conduct yourself in a positive and professional manner, to present yourself as an ambassador for the company at all times.
• You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood and adhered to
• You operate within the set HR policies and procedures at all times.

• Good level of verbal and written communication skills.
• Positive approach to providing excellent customer service.
• Pro-active, use initiative and problem solving.
• Attention to detail and a methodical approach to all tasks given.
• Actively seeks to develop own skills and knowledge, striving to reach maximum potential as an individual and within a team.

• Healthcare cash plan offers money back on everyday health-related expenses
• Bonus scheme
• Employee Assistance programme
• Buy/Sell up to 5 days holiday
• Free driving lessons
• Flu Jab Voucher is offered during the flu season to protect against the unpredictable flu virus
• Virtual GP online service with appointments available 365 days of the year
• Pension Advisory Service non-advised surgeries to support in the planning of retirement
• Enhanced Family friendly policy
• Safe driving scheme offers access to online learning and driving lessons for colleagues and spouses and dependents
• Season ticket loan
• Cycle scheme - choose a bike, hire it for an agreed time then snap it up for a fraction of the cost

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).