Salary - £20, 000 + Bonus

Permanent, Northampton - Remote

Full Time – 37.5 hours, Shifts will vary across the businesses open hours

Social events throughout the year

Looking for a new opportunity and have Customer Service experience?

We are currently on the lookout for enthusiastic, customer focused, and driven Live Chat Customer Agents to join our fun and ever -growing company. This is a family run business, and the people are really at the heart of it all. We offer many benefits, as well as a great atmosphere to work in, some of these include, discounted travel insurance, private health care and a Perkbox.

Staysure is the UK’s leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want exceptional service and the confidence to know they are in safe hands.

We have been selling award-winning insurance products and services since 2004 and have an exciting portfolio of market leading brands including Avanti, Paying Too Much, Petsure, ROCK and the newest addition WAPP. We have continued to grow and expand even during the pandemic and there really has never been a more exciting time to join us.

The role.

We are looking for experienced Live Chat Customer Agents who strive to deliver the best service possible to all our customers. The role will involve answering live web chat enquiries from customers who are looking to obtain a travel insurance policy, listening to and understanding their needs to ensure we are tailoring a policy correctly to meet their needs. You will deal with all calls in a timely and professional manner.

You will be acting as first contact within our digital operations and will be responsible for dealing with the day-to-day enquiries from customers via live web chat, email, social media, and WhatsApp across all our travel brands.

• Answer product and cover queries from Customers via live chat, email, WhatsApp and social media.
• Deliver outstanding customer service on every email and chat to exceed customer expectations and provide the best customer experience possible.
• Support and guide customers to remain in an online journey
• Deflect telephone calls from the call centre
• Identify opportunities to enhance the customer experience or internal processes and feed back to relevant team and stakeholder

Communication and understanding are the key to our success. We pride ourselves in giving our customers world class customer service and our customers agree, we have over 230,000 reviews on Trustpilot, so we must be doing something right! But we don’t stop there… At Staysure we offer many different career pathways for career progression, depending on which direction you wish to choose. We excel at recognising and supporting employees who demonstrate leadership skills and/or commit to taking on additional responsibilities. Through open communication and constructive feedback, we encourage you to fulfil your full potential which, in turn, will enable you to grow and to optimise your skill set within the business.

You will be:

• Experienced using Zendesk or similar online platforms
• Able to demonstrate your skills with Microsoft packages
• Someone who likes to be busy
• Enthusiastic
• Driven and keen to learn
• Someone who likes to talk to people and build customer relationships
• Someone who has excellent communication skills, written and verbal
• Able to problem solve and to work in a fast-paced environment

To be considered for this role you will have experience working in a customer focused environment and be brilliant when it comes to building rapport with our customers because you will be actively responding to their needs to ensure the customer is getting the product they require.

For immediate consideration, please apply now.

Diversity and Inclusion - We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness. We're proud to be an equal opportunity employer and stand firmly against discrimination of any kind.