Luxury Sales Consultant

About Hatton Jewellers

Here at Hatton Jewellers, we are a fast-growing luxury e-commerce business looking for a new addition to join our team. You will be joining a sociable team who brings great energy and drive into the workplace and always strive for excellence.

We provide a fast-paced environment where you will become a valued team member providing the highest form of customer service to our clients via in-store appointments, over the phone, emails and live chats.

Successful candidates will be self-motivated, Confident, trustworthy and organised individuals. We are a tight-knit team who works closely together to grow the business by sharing our ideas and findings in what is a fast-paced industry.

The Role

Are you a driven individual who enjoys earning more for your hard work? Are you interested in exploring a new challenge in sales and consultancy while working with high-end gold jewellery? If so, we want to hear from you!

We are looking for a Luxury Sales Consultant to join our enthusiastic and growing team at our new Chelmsford headquarters. We are seeking an enthusiastic individual with a background in sales of goods/services while providing excellent customer service and building rapport. You will have incredible attention to detail and be meticulous in your preparation and execution of sales.

Primary Duties & Responsibilities

The following duties and responsibilities are what will be the core responsibilities of your role but as a well-established and growing luxury item e-commerce retailer, we may require your assistance to support the organisation in multiple areas. The primary duties and responsibilities are as follows:

• Confidently sell luxury jewellery items to our customers in person or help them complete their purchases online.
• Deliver warm and polite service to all of our customers.
• Upsell finance products over phone, SMS, email
• Be able to upsell and add on additional products and services to our customers confidently.
• Support the team by completing office duties such as answering the phone and packaging online orders.
• Demonstrate effective communication through written and verbal communication.
• Be able to follow instructions effectively and precisely without hesitation to ask questions.

Ideal Candidate:

• Experience in Sales (preferred)
• Outstanding Professionalism with a positive attitude
• Able to work efficiently while maintaining a high-quality standard of work
• Good sense of initiative and drive to succeed
• Able to take direction and handle constructive feedback as well as bring your own ideas to the table.
• Proactive, enthusiastic and eager-to-learn approach
• Sense of pride and ownership in your performance and its impact on a company’s success.
• Critical thinker and team player
• Exemplary time management skills
• Great interpersonal and communication skills
• Highly punctual

Job Type:

5 days per week (typically Monday to Saturday, if you work Saturday then you take another day off in the week)

Full-time contract, 6-month probationary period.

What we can offer you

• Private Health Care & Private GP Doctors through our Colleague well-being programme
• 50% Discount on Gym Memberships - Virgin Active, Pure Gym, or Nuffield Health
• Exclusive Discounts with brands such as Apple, Nike, Amazon Prime, Caffe Nero, Vue Cinema and many more.
• Family and friends discount - Enjoy exclusive discounts for you, your friends and your family on all of our products.
• Brand New HQ, Showroom and Office - You will be working in our brand new showroom and office in Chelmsford
• Regular socials - We take our team out for food and drink and have a fun time out, on the house of course!
• Amazing work - be part of our growing team that is transforming the high-end jewellery business by assisting the customer experience to the next level.

Job Type: Full-time

Salary: £22,000.00 + Uncapped Commission

Job Types: Full-time, Permanent

Salary: £22,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Private medical insurance
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Ability to commute/relocate:

• Chelmsford: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)

Work Location: One location

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