Manager, Account Management - SIP - IC Manager, Account Management
Job Description Summary
Overview
Your opportunity to join an agile and experienced team delivering significant revenue to the UK&I business. The team focus is on identifying and building partnerships with organisations throughout the Fintech/EMI value chain to achieve continual growth in the vertical. These partners represent some of the most entrepreneurial organizations Mastercard works with today and they are constantly looking to partner with us to utilize the full set of or our core products to drive new and exciting solutions to an ever evolving marketplace.
You will be reporting to the VP, Account Management, supporting account directors and working with multiple stakeholders internally at Mastercard and throughout these partner organizations. We are looking for a hard working team player with the drive and experience to manage the operational and technical elements presented by this set of customers.
The Role

• Responsible for operational support across the team, taking the lead in understanding issues and working with cross functional partners to deliver timely resolutions.
• Manage regular operational calls with customers, maintaining customer specific operations logs for review with the customer.

• • Responsible for understanding customer product development requests across the team and raising associated project requests for any development work. You will be responsible for ensuring time frames are managed, and customers and account leads are fully updated on project progress.

• You will provide the interface to key cross-functional partners such as AML, Franchise and Risk. Working with these partners to identify process improvements to improve the end to end service our customers receive.

All About You
operational experience a benefit but not essential

• Strong analytical and diagnostic capabilities
• Comfortable building and managing both internal and external relationships
• An understanding of the payments eco system and the challenges financial institutions face
• Credible operator who can manage both internal and external discussions
• Comfortable managing multiple stakeholder projects
• Experience working within a matrix organization
• Team player but able to work on own initiative
• Capable of managing the pressure of a high volume, operational environment

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.