Thames Valley Chamber of Commerce and Industry

Job Description

Job title: Membership Account Manager

Department: Membership Services

Responsible to: Head of Membership & Global Tier

Accountable to: Head of Membership & Global Tier

Responsible for: New & Retention of existing Members

Job Summary:

The Inspire Account Manager is responsible for the growth of membership across the Thames Valley.
Effective account management of existing members; recruitment of new members; developing and delivering compelling business-focussed events and special interest groups, securing relevant and topical business speakers.

Principal Objectives:

Duties and Responsibilities

• Retain a portfolio of the existing members, articulating the value of membership and encouraging active participation in Chamber activities
• Broaden and deepen member engagement, becoming a trusted advisor to members and customers, providing high quality information and support
• Build and maintain an appropriate sales pipeline with a view to meeting and exceeding annual sales targets
• Identify and act upon opportunities for upgrading members where appropriate
• Create and maintain engagement plans to meet retention and sales targets
• Track and record all member and prospect engagement via the CRM system
• Represent and champion the membership voice in internal discussions
• Actively encourage members and prospects to complete the Quarterly Economic Survey and other ad hoc surveys to gauge the economic health and priorities of the business community in the Thames Valley
• Work with members and internal stakeholders to develop, lead and host a relevant and appealing programme of business-focused events, targeted at an agreed tier of membership and ensuring strong attendance
• Identify and attend external events to generate new sales leads and maintain ongoing relationships
• Work closely with the Policy & Inward Investment team to develop and support sector working groups

Person Specification:

Essential

• Min. 5 years’ B2B account management/sales experience with proven ability to build relationships with clients
• Proactive approach to customer service, including experience in hosting events
• Excellent verbal and written communication skills
• Portray a professional visual, written, and verbal image always
• Capable of interacting with members and articulating the membership value proposition
• Effective team player and to work flexibly beyond designated service areas
• Confident, friendly persona with excellent interpersonal skills
• Pro-actively develop knowledge of the Chamber and its product portfolio.
• A team player, working collaboratively with colleagues across the business and building consensus
• Fully competent in Windows Office products & social media skills
• Willingness to travel to internal and external events and meetings across the Thames Valley
• Hold a full UK driving license and have access to a car.

Preferred

• Based in the Thames Valley (Berkshire, Buckinghamshire, or Oxfordshire)

Job Type: Full-time

Salary: £34,000.00-£36,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Slough: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Account management: 5 years (required)
• sales: 5 years (required)

Work Location: Hybrid remote in Slough

Reference ID: MEMINS

pixelaxiom.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, pixelaxiom.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, pixelaxiom.com is the ideal place to find your next job.